At a Glance
- Tasks: Support clients by implementing data-driven solutions and automating workflows.
- Company: Join Watershed, a leading Learning Analytics Platform with a focus on innovation.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team with excellent career advancement opportunities.
- Why this job: Make a real impact by helping clients succeed with cutting-edge data solutions.
- Qualifications: 3+ years in programming and client-facing roles; strong communication skills required.
The predicted salary is between 63000 - 77000 £ per year.
We are seeking a technically strong implementation engineer to join our Technical Watershed product team, with customer-facing support and services responsibilities. This role is for a tech-savvy person who will be responsible for using data and code to drive customer success with data-driven Watershed solutions, bridging the gap between their data challenges and Watershed’s platform capabilities. You must be an outgoing, excellent communicator who understands the importance of providing exceptional client support and is great at handling details. This role is fully remote — open to candidates based in the US or UK. Remote candidates may need to accommodate occasional client meetings during core business hours across US/UK time zones. This position reports into the Technical Watershed team.
Key Responsibilities
- Client Implementation: Build connections between Watershed and client systems, and configure Watershed to meet each client's goals.
- Data Pipelines & Integrations: Build and maintain data pipelines and API integrations, and write scripts to create and manage data connections to Watershed.
- Reporting & Analysis: Use our flexible reporting platform to perform data analysis on complex data sets and build dashboards and reports that help clients understand and act on their data.
- Consulting & Best Practices: Consult with clients on their goals, share knowledge of best practices, and help clients build out their learning data ecosystems.
- Technical Support & Troubleshooting: Provide technical assistance to clients and work closely with the technology team to troubleshoot issues and influence product changes.
- Automation and Deployment: Automate repetitive technical workflows to improve efficiency for both clients and the team. Develop automation and deployment workflows using CI/CD tools, i.e Jenkins.
- Core Product Contributions: Occasionally contribute updates to Watershed's core product — a much lower priority relative to client-facing and integration work.
- Client Relationships: Serve as a public-facing representative for the company and product, building rapport with clients and industry partners and identifying opportunities for expansion within existing relationships.
- Training: Train clients on how to use Watershed effectively. Familiarity with corporate learning ecosystems is a huge plus — but not a requirement.
Requirements & Experience
- 3+ years of hands-on programming experience, ideally including Python, REST APIs, data wrangling, and software automation tools.
- 3+ years of experience in a client-facing role implementing SaaS software, data science, analytics, or reporting tools.
- Demonstrated ability to build and maintain data pipelines and system integrations.
- Ability to understand client challenges and translate them into actionable technical solutions.
- Experience with learning data, xAPI, SCORM, and JSON are a plus.
- Excellent communication, documentation, problem-solving, and analytical skills.
- A strong sense of ownership, responsibility, and initiative.
- Flexibility to balance multiple assignments in a fast-paced environment.
- The ability to work independently, yet function as an integral part of a team.
- Proficiency in SQL and MySQL database.
- Experience with Python and Java development.
- Familiarity with Jenkins and CI/CD automation.
About Watershed
Watershed is a world leading Learning Analytics Platform, helping organizations prove the impact of their learning and training programs. Watershed reports into PeopleFluent, a division of Learning Technologies Group.
About Learning Technologies Group
Learning Technologies Group is a global portfolio of specialist businesses focused on learning technology, talent capability, digital learning, and workforce performance solutions. Operating across multiple brands, countries, and delivery models, LTG combines software capability, consulting expertise, and managed services to help organisations improve performance, accelerate change, and unlock workforce potential. As part of the wider Group structure, LTG operates with distinct commercial priorities and leadership requirements while aligning to broader enterprise governance and strategic direction. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Full-Time
Customer Implementation Engineer (Watershed) UK, Remote employer: Learning Technologies Group
Watershed is an exceptional employer that fosters a collaborative and innovative work culture, allowing you to thrive as a Customer Implementation Engineer. With a fully remote setup, you can enjoy the flexibility of working from anywhere in the UK or US while being part of a team dedicated to driving customer success through cutting-edge learning analytics solutions. The company prioritises employee growth, offering opportunities for professional development and the chance to make a meaningful impact on clients' learning ecosystems.
Contact Details:
Learning Technologies Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Implementation Engineer (Watershed) UK, Remote
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Learning Technologies Group or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
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We think you need these skills to ace Customer Implementation Engineer (Watershed) UK, Remote
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Learning Technologies Group.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Learning Technologies Group and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Learning Technologies Group
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Learning Technologies Group uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
