At a Glance
- Tasks: Provide top-notch service and support to customers contacting the Council.
- Company: Join Darlington Borough Council, a community-focused organisation.
- Benefits: Enjoy 32 days leave, flexible working, and great training opportunities.
- Other info: Inclusive workplace with a commitment to equal opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 29540 - 31022 £ per year.
Senior Customer Services Advisor (Ref: POS012665)
Salary: £29,540 – £31,022 per annum (Salary Band £20,001 to £30,000). Permanent, full time, 37.5 hours per week.
Job Overview
Darlington Borough Council is recruiting a Senior Customer Services Advisor.
You will act as a customer advocate, providing excellent service to all customers and visitors contacting the Council.
Responsibilities
- Act as a customer advocate, providing excellent service to all customers and visitors contacting the Council.
- Resolve enquiries at first point of contact, in line with relevant legislation and Council policies.
- Promote the use of the Council's digital services and encourage customers to adopt them.
Requirements
- Basic disclosure – BPSS referencing check required.
- Relevant vetting checks must be completed before an offer of appointment is confirmed.
Benefits
- 32 days annual leave, plus bank holidays, with option to purchase additional leave (pro‑rated for part‑time).
- Access to the Local Government Pension Scheme with option for additional voluntary contributions.
- Flexi‑time and flexible working schemes.
- Generous maternity, paternity and adoption leave schemes.
- Staff equality forums.
- Green car leasing scheme.
- Access to a wide range of training, learning and development opportunities.
- Physiotherapy and confidential counselling services.
- Well‑being offer.
- Cycle to work scheme.
- Discounts at Dolphin Centre Fit for Life.
- Local and national retailer discounts.
- Vivup employee benefit app and lifestyle savings.
- Arriva employee travel club.
If you would like an informal chat around the job vacancy, please feel free to contact Yvonne Walker, Customer Service Team Leader, on 07920877742.
We are an equal opportunities' employer.
We welcome applicants from all sectors of the community and aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
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Senior Customer Services Advisor employer: Learning & Skills
Darlington Borough Council is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With generous benefits such as 32 days of annual leave, flexible working options, and access to extensive training opportunities, employees are empowered to grow in their roles while making a meaningful impact in the community. Located in Darlington, this role provides a unique chance to serve the public and advocate for customer needs in a collaborative environment.
