Service Delivery Manager

Wherever you find ambitious companies investing in their people, you’ll find Learning Pool

Learning Pool is among the fastest growing e-learning companies in the world, servicing more than 2,000 customers and 24 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders , using pioneering technology and creative content that we build, deliver and maintain. We’re passionate about customer success and our customers trust us to deliver long lasting value, a great return on investment and excellent customer service.

Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way.

So if you’ve got what we’re looking for and the desire to join a team that values creativity and empowerment, then get in touch. This role offers an excellent opportunity to get involved in and become part of the world of online learning.

About the role

The Services Delivery Manager is a key operational leadership role within Professional Services, responsible for overseeing the day-to-day running of Technical Services and Project Management delivery. This role ensures that all projects are executed efficiently, predictably, and to a high standard, providing a central point of accountability for operational delivery.

You will manage customer delivery across both Technical Services and Project Management, ensuring projects are completed on time, within budget, and to agreed quality standards. In addition to operational oversight, the role provides hands-on leadership and support to Project Managers and technical delivery teams, enabling them to perform effectively and maintain consistent delivery excellence.

What you will be doing

Roles and responsibilities include:

Delivery Operations & Portfolio Management

• Own the day-to-day running of Technical Services and Project Management delivery
• Manage delivery across a portfolio of concurrent customer projects
• Ensure projects are delivered in line with agreed scope, timelines, and budgets
• Act as a point of escalation for delivery issues
• Support accurate project forecasting and reporting

People Management & Team Enablement

• Line-manage Project Managers and Technical delivery roles
• Provide coaching, 1:1s, and performance feedback
• Support capability development and onboarding
• Foster a supportive, high-performance culture

Cross-Functional Collaboration

• Work closely with Sales, Product, Engineering, and Customer Success
• Ensure smooth handovers and aligned delivery outcomes
• Promote strong communication across teams

Delivery Standards & Continuous Improvement

• Embed consistent delivery standards and tools
• Improve efficiency through templates and repeatable processes
• Capture and apply delivery learnings

Who we are looking for

The successful candidate will demonstrate:

• Delivery & SaaS Experience: You have hands-on experience managing customer or project delivery in a SaaS or technology environment, handling multiple concurrent projects with focus and clarity.
• People Leadership: You are an approachable, supportive leader with line management experience who motivates teams and delivers results under pressure.
• Project Delivery & Stakeholder Management: You bring strong project delivery fundamentals, a structured approach, and the confidence to manage diverse stakeholders effectively.
• Mindset & Values: Delivery-focused, pragmatic, and improvement-oriented, you strive to make things better while staying aligned with organisational values.
• Qualifications & Learning: Degree or equivalent in Business, Technology, or related field. Project Management or Agile certification desirable, with a commitment to continuous learning.

Working at Learning Pool

The Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers.

Learning Pool is a Platinum Investor in People, listed annually in the Sunday Times Best Companies to Work For and wins numerous industry awards for our work with clients including the Queen\’s Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards.

Closing date for receipt of applications is 5pm UK time on 30th January 2026.