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- Tasks: Build strong relationships with customers and help them succeed using our platform.
- Company: Dynamic company focused on customer success and innovative learning solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in customers' lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others succeed.
- Other info: Join a vibrant team dedicated to customer success and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Our Customer Success Managers (CSMs) are strategic, customer-focused partners who work closely with customers to help them achieve meaningful learning outcomes through our platform. The role is centred on building long-term loyalty, driving adoption, and ensuring strong customer retention, while also supporting the Sales team by identifying growth opportunities within accounts as a natural outcome of trusted customer relationships.
You will manage a portfolio of mid-market and Enterprise customers, supporting them throughout their lifecycle from onboarding through to renewal, acting as a trusted advisor and advocate for both the customer and the business.
What you will be doing
- Owning the post-sales relationship for a portfolio of mid-market and Enterprise customers, including onboarding, success planning, platform adoption, business reviews, and renewals.
- Building strong, long-term customer relationships to drive product usage, loyalty, and Gross Retention Rate (GRR).
- Proactively identifying customer risks and working closely with customers and internal teams to resolve issues and ensure retention.
- Acting as a trusted advisor to customers, helping them maximise value from the platform and supporting them through change and adoption.
Customer Success Manager in London employer: Learning Pool
Contact Detail:
Learning Pool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Success Managers. Think about how your past experiences align with building long-term customer relationships and driving product adoption.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples where you've turned customer challenges into success stories. This will highlight your ability to act as a trusted advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers achieve their goals. Share specific examples of how you've built strong relationships and driven success in previous roles.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the role of a Customer Success Manager. We want to see how your skills can directly contribute to our mission at StudySmarter.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences without getting lost in lengthy paragraphs.
Apply Through Our Website: We encourage you to submit your application through our website. This way, you’ll ensure it reaches the right people and you’ll get a feel for our platform while you’re at it!
How to prepare for a job interview at Learning Pool
✨Know the Platform Inside Out
Before your interview, make sure you’re familiar with the StudySmarter platform. Understand its features and how it benefits users. This will help you demonstrate your ability to act as a trusted advisor and show that you can help customers maximise their value from the platform.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships in previous roles. Think about times when you’ve turned a challenging customer situation into a success story. This will highlight your ability to drive loyalty and retention, which is key for a Customer Success Manager.
✨Be Ready to Discuss Customer Success Strategies
Think about strategies you would implement to ensure customer success and retention. Be prepared to discuss how you would approach onboarding, success planning, and identifying growth opportunities within accounts. This shows that you’re proactive and strategic in your thinking.
✨Prepare Questions for Us
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest but also helps you assess if StudySmarter is the right fit for you. Plus, it gives us a chance to see how you think on your feet!
