At a Glance
- Tasks: Manage customer accounts, drive renewals, and support growth initiatives.
- Company: Join Learning Pool, a fast-growing e-learning company with a diverse team.
- Benefits: Competitive salary, excellent career development, and a supportive work environment.
- Other info: Flexible working hours and a collaborative culture await you.
- Why this job: Be part of a passionate team making a real impact in online learning.
- Qualifications: Customer-facing experience and strong communication skills required.
The predicted salary is between 30000 - 30000 € per year.
Wherever you find ambitious companies investing in their people, you’ll find Learning Pool. Learning Pool is among the fastest growing e-learning companies in the world, servicing more than 2,000 customers and 24 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders, using pioneering technology and creative content that we build, deliver and maintain. We’re passionate about customer success and our customers trust us to deliver long lasting value, a great return on investment and excellent customer service.
Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way. So if you’ve got what we’re looking for and the desire to join a team that values creativity and empowerment, then get in touch. This role offers an excellent opportunity to get involved in and become part of the world of online learning.
About the role: At Learning Pool, our Customer Account Specialists (CAS) play a vital role in supporting customer retention and growth by managing day-to-day account activities and renewal processes. You will work closely with Customer Success Managers (CSMs) to ensure that our customers receive timely support, ongoing value, and a smooth renewal experience. This is a highly operational role, focused on building strong relationships with customers, resolving issues, and identifying early opportunities for account expansion. You’ll manage a book of accounts, track engagement, and help customers maximise their investment in Learning Pool’s solutions.
Hours of work: Monday to Friday 3 days 12pm - 8pm, 2 days normal UK hours.
Salary: £30k base, £60k OTE
What you will be doing Roles and responsibilities include:
- Manage/prospect a portfolio of 150–200 accounts, typically ranging from $0 to $20K ARR.
- Serve as the primary point of contact for day-to-day customer inquiries and relationship management.
- Drive timely contract renewals and expansions by proactively engaging customers before renewal deadlines.
- Coordinate mid-year and renewal review meetings with customers, gathering feedback and identifying potential upsell or cross-sell opportunities.
- Work collaboratively with CSMs to execute account plans and support account growth initiatives.
- Maintain accurate CRM records of all customer interactions, renewal status, and opportunity updates.
- Monitor customer health indicators and flag at-risk accounts for additional support or escalation.
- Assist in campaign execution targeting customers with specific products or promotions to drive engagement and growth.
- Support sales operational excellence by managing pipelines, forecasting renewals, and reporting on account metrics.
- Represent Learning Pool’s customer-centric values in every interaction to ensure positive customer experiences.
Who we are looking for The successful candidate will demonstrate:
- Customer-Facing Experience: You will bring at least 1 year’s experience in a customer-facing or account management role, ideally within B2B SaaS or technology services.
- Renewals & Expansion: You will have experience supporting customer renewals, upsell, or sales support activities, with a strong interest in driving customer growth.
- Book of Business Management: You will be comfortable managing a moderate portfolio of accounts, handling multiple customer interactions daily while maintaining quality engagement.
- Organisation & Prioritisation: You will have excellent organisational skills, able to track, prioritise, and execute activities effectively.
- Communication & Stakeholder Engagement: You will be a clear and confident communicator, able to build rapport and trust with stakeholders at all levels.
- Detail Orientation & Tools: You will be detail-focused, with proficiency in CRM systems (Salesforce or similar) to manage pipeline and activity tracking.
- Mindset & Collaboration: You will be self-motivated, proactive, and a collaborative team player who takes ownership of results.
- Sales Methodologies: Familiarity with structured approaches (MEDDPICC, SPIN) is a plus, but not essential.
Working at Learning Pool The Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers. Learning Pool is a Platinum Investor in People, listed annually in the Sunday Times Best Companies to Work For and wins numerous industry awards for our work with clients including the Queen's Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards.
Customer Account Specialist in Derry employer: Learning Pool
Learning Pool is an exceptional employer that prioritises employee growth and development within a vibrant and inclusive work culture. With a commitment to customer success and innovative e-learning solutions, employees enjoy a supportive environment that fosters creativity and collaboration, alongside competitive benefits and flexible working hours. Joining Learning Pool means becoming part of a passionate team dedicated to making a meaningful impact in the world of online learning.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Specialist in Derry
✨Tip Number 1
Network like a pro! Reach out to current employees at Learning Pool on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Learning Pool’s products and recent achievements. Show us you’re genuinely interested in our mission and how you can contribute.
✨Tip Number 3
Practice your communication skills! As a Customer Account Specialist, you’ll need to build rapport with customers. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. We love seeing candidates who are proactive!
We think you need these skills to ace Customer Account Specialist in Derry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Account Specialist role. Highlight your relevant experience in customer-facing roles and any specific achievements that align with what we’re looking for.
Showcase Your Communication Skills:Since this role involves a lot of relationship management, it’s crucial to demonstrate your communication skills. Use clear and confident language in your application to show us you can build rapport with customers.
Highlight Your Organisational Skills:We love candidates who can juggle multiple tasks effectively. Mention any tools or methods you use to stay organised, especially if you have experience with CRM systems like Salesforce.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about working with us!
How to prepare for a job interview at Learning Pool
✨Know Your Customer Account Basics
Before the interview, brush up on your understanding of customer account management. Familiarise yourself with key concepts like renewals, upselling, and customer engagement strategies. This will help you speak confidently about how you can contribute to Learning Pool's mission of customer success.
✨Showcase Your Communication Skills
As a Customer Account Specialist, you'll need to build strong relationships with clients. Prepare examples from your past experiences where you've successfully communicated with customers or resolved issues. Highlighting your ability to engage effectively will resonate well with the interviewers.
✨Demonstrate Organisational Prowess
This role involves managing a portfolio of accounts, so be ready to discuss how you stay organised and prioritise tasks. Bring up any tools or methods you use to track customer interactions and manage your workload efficiently. This will show that you're prepared for the operational demands of the position.
✨Research Learning Pool’s Values
Take some time to understand Learning Pool's commitment to customer-centric values and their approach to e-learning. Be prepared to discuss how your personal values align with theirs and how you can contribute to their culture of creativity and empowerment. This will demonstrate your genuine interest in the company.
