At a Glance
- Tasks: Manage tier 2 support cases and troubleshoot complex application issues.
- Company: Join Learning Pool, a dynamic team focused on customer service excellence.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for growth.
- Other info: Collaborate with Development and Cloud teams in a fast-paced environment.
- Why this job: Be part of a supportive team and make a real difference in customer experiences.
- Qualifications: Experience in case management and strong web technology skills required.
The predicted salary is between 30000 - 40000 £ per year.
Learning Pool is seeking a talented individual to manage tier 2 support cases and troubleshoot complex issues within their application support team.
Your role will involve working closely with Development, Cloud Infrastructure, and Support teams to ensure timely issue resolution.
The ideal candidate will possess case management experience and strong technical competency across web technologies.
If you're focused on delivering exceptional customer service and have effective communication skills, we want to hear from you!
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Locations
DerryLondonderry
We think you need these skills to ace Tier 2 Application Support Engineer in Derry, Londonderry
Case Management
Technical Competency
Web Technologies
Troubleshooting Skills
Customer Service
Communication Skills
Collaboration
