Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage tier 2 support cases and troubleshoot product issues for an e-learning platform.
- Company: Dynamic e-learning company based in Derry/Londonderry with a supportive culture.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Adaptable environment with a focus on teamwork and client communication.
- Why this job: Join a team that values collaboration and delivers exceptional customer experiences.
- Qualifications: Experience with JIRA, strong technical skills, and a service-oriented mindset.
The predicted salary is between 30000 - 40000 £ per year.
A dynamic e-learning company in Derry/Londonderry seeks a Support Specialist responsible for managing tier 2 support cases. The ideal candidate will have experience with case management systems like JIRA, strong technical skills, and a service-oriented mindset.
You will troubleshoot product issues, work closely with development teams, and ensure clear communication with clients. This role values adaptability and collaboration in a supportive environment, with a commitment to delivering exceptional customer experiences.
Locations
Remote Tier 2 Application Support Engineer in Derry, Londonderry employer: Learning Pool
Contact Detail:
Learning Pool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Tier 2 Application Support Engineer in Derry, Londonderry
✨Tip Number 1
Network like a pro! Reach out to folks in the e-learning industry, especially those who work at companies like ours. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience with case management systems like JIRA. Share specific examples of how you've tackled support cases and made a difference.
✨Tip Number 3
Be adaptable! In our fast-paced world, showing that you can pivot and handle unexpected challenges is key. Prepare some stories that highlight your flexibility and problem-solving skills during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our mission of delivering exceptional customer experiences.
We think you need these skills to ace Remote Tier 2 Application Support Engineer in Derry, Londonderry
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your technical skills in your application. We want to see how you’ve tackled similar challenges before, especially with tools like JIRA. Don’t be shy about sharing specific examples!
Emphasise Your Service Mindset: Since this role is all about delivering exceptional customer experiences, let us know how you approach support cases. Share stories that showcase your service-oriented mindset and how you’ve gone the extra mile for clients.
Be Clear and Concise: When writing your application, clarity is key! We appreciate straightforward communication, so keep your language simple and to the point. This will help us understand your experience and skills better.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details. We can’t wait to hear from you!
How to prepare for a job interview at Learning Pool
✨Know Your Tech
Brush up on your technical skills, especially around case management systems like JIRA. Be ready to discuss how you've used these tools in past roles and how they can help you manage support cases effectively.
✨Showcase Your Service Mindset
Prepare examples that highlight your service-oriented approach. Think of times when you went above and beyond for a client or resolved a tricky issue. This will demonstrate your commitment to delivering exceptional customer experiences.
✨Communicate Clearly
Since clear communication is key in this role, practice explaining complex technical issues in simple terms. You might be asked to describe how you would communicate with clients about troubleshooting steps, so be ready to showcase your communication skills.
✨Emphasise Adaptability and Collaboration
Be prepared to discuss how you've adapted to changes in previous roles and how you work with development teams. Share specific examples of collaborative projects where you contributed to problem-solving and team success.