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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch application support and improve customer service.
- Company: Join a leading e-learning company with a passion for excellence.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for growth.
- Why this job: Make a real difference in customer experience while developing your leadership skills.
- Qualifications: Strong communication, organisational skills, and experience with JIRA are essential.
- Other info: Be part of a passionate team dedicated to continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
A leading e-learning company is seeking an Application Support role that emphasizes team leadership and customer service excellence. The candidate will guide a team, manage case driving improvements, track cases, and create documentation. Strong communication, organizational skills, and experience with tools like JIRA are vital. The position focuses on delivering quality support and building efficient processes. An exceptional opportunity to be part of a passionate team is offered.
Locations
Application Support Manager - Lead Tier 2/3 Excellence in Derry, Londonderry employer: Learning Pool
Contact Detail:
Learning Pool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Manager - Lead Tier 2/3 Excellence in Derry, Londonderry
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've improved processes or handled challenging cases in the past. This will highlight your fit for the Application Support Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our passionate team.
We think you need these skills to ace Application Support Manager - Lead Tier 2/3 Excellence in Derry, Londonderry
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any experience you have in leading teams or projects. We want to see how you've guided others and driven improvements in your previous roles.
Emphasise Customer Service Excellence: Since this role is all about delivering top-notch support, share specific examples of how you've gone above and beyond for customers. We love hearing about your passion for helping others!
Be Organised and Clear: Your written application should reflect strong organisational skills. Use clear headings and bullet points where necessary to make it easy for us to read and understand your experience and qualifications.
Familiarity with Tools: If you've worked with tools like JIRA, make sure to mention that! We’re keen on candidates who are comfortable with tech and can hit the ground running. Apply through our website to ensure we get your application directly!
How to prepare for a job interview at Learning Pool
✨Know Your Stuff
Make sure you’re familiar with the tools mentioned in the job description, especially JIRA. Brush up on your technical knowledge and be ready to discuss how you've used these tools in previous roles.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or improved processes in past positions. Highlight your ability to motivate others and drive case improvements, as this is key for the role.
✨Communicate Clearly
Since strong communication skills are vital, practice articulating your thoughts clearly and concisely. Think about how you can explain complex issues simply, as this will demonstrate your customer service excellence.
✨Be Process-Oriented
Come prepared with ideas on how to build efficient processes within the team. Discuss any experiences where you’ve documented procedures or tracked cases effectively, showing that you understand the importance of organisation in support roles.
