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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch application support and manage customer cases.
- Company: A leading e-learning company focused on customer service excellence.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Join a collaborative team and make a real difference in customer satisfaction.
- Qualifications: Experience in application support and strong leadership skills.
- Other info: Dynamic work environment with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
A leading e-learning company is looking for an Application Support professional to lead a team dedicated to customer service excellence. The ideal candidate will manage customer cases, drive improvements, and document processes while utilizing tools like JIRA. This role is an exceptional opportunity for those who thrive in collaborative environments and want to ensure high-quality support delivery.
Locations
App Support Manager: Lead Tier 2/3 Excellence in Derry, Londonderry employer: Learning Pool
Contact Detail:
Learning Pool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land App Support Manager: Lead Tier 2/3 Excellence in Derry, Londonderry
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to application support. We should also be ready to discuss how we’ve handled customer cases in the past, showcasing our problem-solving skills.
✨Tip Number 3
Show off your tech-savvy side! Familiarise yourself with tools like JIRA and be ready to discuss how you’ve used them to drive improvements in previous roles. This will definitely impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace App Support Manager: Lead Tier 2/3 Excellence in Derry, Londonderry
Some tips for your application 🫡
Show Your Passion for E-Learning: When writing your application, let us know why you're excited about the e-learning industry. Share any personal experiences or insights that highlight your enthusiasm for helping others learn and grow.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in customer service, especially in managing cases and driving improvements. We want to see how you've made a difference in previous roles and how you can bring that excellence to our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Clarity is key!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, we can ensure your application gets the attention it deserves and you can easily track its progress.
How to prepare for a job interview at Learning Pool
✨Know Your Tools
Familiarise yourself with tools like JIRA before the interview. Be ready to discuss how you've used similar platforms in past roles, as this will show your technical competence and readiness to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or projects in the past. Highlight your ability to drive improvements and foster a collaborative environment, as this role is all about leading a team towards customer service excellence.
✨Understand Customer Service Excellence
Research what customer service excellence means in the context of application support. Be prepared to share your thoughts on best practices and how you would implement them in this role to ensure high-quality support delivery.
✨Document Your Successes
Bring along specific examples of how you've documented processes or improved workflows in previous positions. This will demonstrate your attention to detail and commitment to continuous improvement, which are key for this role.
