At a Glance
- Tasks: Manage customer accounts, drive renewals, and support account growth initiatives.
- Company: Join Learning Pool, a fast-growing e-learning company with a diverse team.
- Benefits: Flexible hours, competitive salary, and opportunities for professional development.
- Other info: Be part of an award-winning team passionate about innovation and customer service.
- Why this job: Make a real impact by supporting customer success and driving growth.
- Qualifications: 1 year of customer-facing experience and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
About the role:
At Learning Pool, our Customer Account Specialists (CAS) play a vital role in supporting customer retention and growth by managing day‑to‑day account activities and renewal processes. You will work closely with Customer Success Managers (CSMs) to ensure that our customers receive timely support, ongoing value, and a smooth renewal experience.
This is a highly operational role, focused on building strong relationships with customers, resolving issues, and identifying early opportunities for account expansion. You'll manage a book of accounts, track engagement, and help customers maximize their investment in Learning Pool’s solutions.
Hours of work: Monday to Friday 3 days 12pm - 8pm, 2 days normal UK hours.
What you will be doing
- Manage/prospect a portfolio of 150-200 accounts, typically ranging from $0 to $20K ARR.
- Serve as the primary point of contact for day‑to‑day customer inquiries and relationship management.
- Drive timely contract renewals and expansions by proactively engaging customers before renewal deadlines.
- Coordinate mid‑year and renewal review meetings with customers, gathering feedback and identifying potential upsell or cross‑sell opportunities.
- Work collaboratively with CSMs to execute account plans and support account growth initiatives.
- Maintain accurate CRM records of all customer interactions, renewal status, and opportunity updates.
- Monitor customer health indicators and flag at‑risk accounts for additional support or escalation.
- Assist in campaign execution targeting customers with specific products or promotions to drive engagement and growth.
- Support sales operational excellence by managing pipelines, forecasting renewals, and reporting on account metrics.
- Represent Learning Pool’s customer‑centric values in every interaction to ensure positive customer experiences.
Who we are looking for
- Customer-Facing Experience: You will bring at least 1 year’s experience in a customer‑facing or account management role, ideally within B2B SaaS or technology services.
- Renewals & Expansion: You will have experience supporting customer renewals, upsell, or sales support activities, with a strong interest in driving customer growth.
- Book of Business Management: You will be comfortable managing a moderate portfolio of accounts, handling multiple customer interactions daily while maintaining quality engagement.
- Organisation & Prioritisation: You will have excellent organisational skills, able to track, prioritise, and execute activities effectively.
- Communication & Stakeholder Engagement: You will be a clear and confident communicator, able to build rapport and trust with stakeholders at all levels.
- Detail Orientation & Tools: You will be detail‑focused, with proficiency in CRM systems (Salesforce or similar) to manage pipeline and activity tracking.
- Mindset & Collaboration: You will be self‑motivated, proactive, and a collaborative team player who takes ownership of results.
- Sales Methodologies: Familiarity with structured approaches (MEDDPICC, SPIN) is a plus, but not essential.
Locations
Customer Account Specialist in Derry, Londonderry employer: Learning Pool
Learning Pool is an exceptional employer that prioritises the growth and success of its employees while fostering a diverse and inclusive work culture. With a commitment to customer satisfaction and innovative solutions, employees enjoy opportunities for professional development, flexible working hours, and the chance to be part of a team recognised for its excellence in the e-learning industry. Located in a dynamic environment, Learning Pool not only values its people but also invests in their future, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Specialist in Derry, Londonderry
✨Tip Number 1
Get to know the company inside out! Research Learning Pool's values, recent projects, and customer success stories. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and customer success. Think about how your past experiences align with the role of a Customer Account Specialist and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re proactive and keen on the opportunity!
We think you need these skills to ace Customer Account Specialist in Derry, Londonderry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Account Specialist role. Highlight your relevant experience in customer-facing roles and any specific achievements that align with the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:As a CAS, you'll be interacting with customers daily, so it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've built rapport with clients in the past.
Highlight Your Organisational Skills:This role requires excellent organisation and prioritisation. In your application, mention any tools or methods you use to manage multiple accounts effectively. We love seeing candidates who can juggle tasks while maintaining quality engagement!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining Learning Pool!
How to prepare for a job interview at Learning Pool
✨Know Your Accounts
Before the interview, take some time to research Learning Pool and their customer base. Familiarise yourself with their services and think about how you can contribute to customer retention and growth. Being able to discuss specific accounts or industries will show your genuine interest and understanding of the role.
✨Showcase Your Communication Skills
As a Customer Account Specialist, communication is key. Prepare examples of how you've successfully managed customer relationships in the past. Think about times when you resolved issues or identified opportunities for upselling. Clear, confident communication will help you stand out.
✨Demonstrate Organisational Skills
This role requires excellent organisational skills, so be ready to discuss how you manage multiple accounts and prioritise tasks. You might want to share specific tools or methods you use to keep track of customer interactions and renewal processes. This will highlight your ability to handle the operational aspects of the job.
✨Emphasise Your Team Spirit
Learning Pool values collaboration, so be prepared to talk about your experience working in teams. Share examples of how you've collaborated with others to achieve customer success or drive account growth. Showing that you're a team player will resonate well with the interviewers.
