At a Glance
- Tasks: Manage tier 2 cases and troubleshoot complex issues across Learning Pool's products.
- Company: Join Learning Pool, a dynamic company focused on enhancing customer experience.
- Benefits: Enjoy competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on knowledge sharing and team support.
- Why this job: Make a real difference by solving problems and improving user experiences.
- Qualifications: Experience with Jira/Confluence, SQL/NoSQL, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Learning Pool in Londonderry, GB is seeking an Application Support Engineer to manage tier 2 cases and troubleshoot complex issues across Learning Pool's products. You will triage, reproduce faults, and collaborate with Development, Cloud Infrastructure and Support teams.
The role emphasizes delivering a positive customer experience, strong problem solving, and proactive knowledge sharing through documentation and demos; experience with Jira/Confluence, SQL/NoSQL, and cross‑platform OS.
Application Support Engineer - Tier 2 Troubleshooter employer: Learning Pool
Learning Pool is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about marketing analytics. Located in a vibrant area, we offer competitive benefits, opportunities for professional growth, and a supportive environment where your insights can drive impactful decisions. Join us to be part of a team that values data-driven storytelling and empowers you to make a real difference in the B2B SaaS landscape.
