Accounts Receivable Lead in Spennymoor

We are looking for an experienced and proactive Accounts Receivable Lead to join our Finance team, based at our fantastic HQ in Spennymoor. This is a key role responsible for leading all Accounts Receivable activity, overseeing a small team and ensuring that income is billed, collected, allocated and reconciled accurately and efficiently.

The successful candidate will be a confident team leader with strong credit control experience, excellent attention to detail and the ability to improve processes, support system use and build positive relationships with customers and internal stakeholders.

• Lead, support and develop the Accounts Receivable team, including regular one-to-ones, objective setting, coaching, performance reviews and day-to-day workload management.
• Provide clear direction to the team, ensuring priorities are understood and that activity is focused on accurate billing, effective cash collection and reducing debtor balances.
• Oversee credit control activity, ensuring customers are contacted appropriately, queries are followed up promptly and overdue debt is escalated where required.
• Review debtor balances throughout the month and at month end, highlighting high-risk customers, aged debt and potential bad debt exposure.
• Work closely with internal stakeholders to support timely cash collection, resolve issues and communicate potential credit risks.
• Create, maintain and uphold payment procedures and credit control policies that support timely payment and consistent customer account management.
• Lead the development and implementation of Accounts Receivable processes for new revenue streams, ensuring controls are effective and scalable.
• Identify opportunities to improve AR processes, systems, reporting and ways of working, helping to increase efficiency, accuracy and visibility across the function.
• Support the team with complex transactional, customer and reconciliation queries, ensuring issues are resolved professionally and accurately.
• Maintain strong customer relationships, responding to client queries in a timely, professional and customer-focused manner.
• Oversee customer account reconciliations, ensuring receipts, invoices, credit notes and adjustments are accurately matched and investigated where required.
• Support month-end activity, including debtor reviews, reconciliations, reporting and cash allocation oversight.
• Support year-end audit queries by providing accurate information, schedules and explanations relating to Accounts Receivable balances and transactions.
• Ensure cash book receipts are allocated accurately and promptly, with unapplied or unidentified receipts investigated and resolved.
• Provide administrative and reporting support to the wider Finance team as required.
• Conduct your role in line with the company values and expected behaviours.
• Promote equal opportunities and recognition of diversity throughout the company.
• Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times.
• Ensure confidentiality and professionalism at all times.
• Provide learners, customers and colleagues with support, advice, and guidance as part of your everyday role.

• Previous experience leading, supervising, or mentoring an Accounts Receivable, credit control, or finance team.
• Strong credit control experience, ideally with at least five years’ experience in a busy finance environment.
• Confident people leader with the ability to motivate, coach, and support team members to deliver high standards.
• Strong understanding of debtor management, cash collection, aged debt review, and bad debt escalation.
• Experience in completing or overseeing customer account reconciliations and resolving complex account queries.
• Proven ability to improve processes, strengthen controls, and support the implementation of new ways of working.
• Proficient IT and systems user, with confidence using finance systems, Excel, and reporting tools to manage data, monitor performance, and support decision-making.
• Excellent verbal and written communication skills, with the ability to build positive relationships with customers, colleagues, and stakeholders.
• Strong customer service skills with a professional, calm, and solutions-focused approach.
• High level of accuracy, attention to detail, and ability to work well under pressure.
• Persistence, determination, and confidence when following up on overdue debt and resolving challenging queries.
• Ability to work collaboratively as part of a team while also taking ownership and accountability for AR performance.

There are many reasons that make Learning Curve Group a fantastic place to work! Although we have some great benefits, we know that one of our biggest perks is the incredible People & Culture we have been lucky enough to create.

In addition to working for a company that has been listed as the top 100 companies to work for in 2023, you'll have access to below benefits:

• 36 hour week for all full time employees! For most, this means a 15:30 finish on a Friday!
• 26 days annual leave + Bank Holidays
• Buy & Sell an additional 5 days each year
• Length of service annual leave increments starting at 2 years
• Healthcare Scheme
• Tech Scheme
• Ikea Scheme
• Cycle to work Scheme
• Paid Volunteer day each year
• Student / Teacher Discount
• Uniform

You’re unique – and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all.