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- Tasks: Gain hands-on experience in housing management and customer service while supporting residents.
- Company: Join a dynamic team in the housing sector focused on community support.
- Benefits: Earn while you learn with a structured apprenticeship and career development opportunities.
- Other info: Flexible working hours with a supportive environment for personal growth.
- Why this job: Kickstart your career in housing and make a difference in people's lives.
- Qualifications: Basic IT skills and a willingness to learn; teamwork and communication are key.
The predicted salary is between 18500 - 25000 £ per year.
The role provides practical experience as you begin your career in the housing and property sector, covering tenancy management, customer service, and housing operations, supporting residents and the wider housing team.
You’ll work closely with the Senior Maintenance and Compliance Officer to ensure maintenance and repairs are actioned in line with timescales and in accordance with government regulations.
Personal Qualities- Effective IT Skills, including Microsoft and Outlook.
- Active Listening – fully engaging with other members of the organisation.
- Time Management – basic time management skills to allow for executing tasks within certain time limits.
- Teamwork – able to work as part of a team in order to achieve common goals.
- Trust & Integrity – works in an ethical and empathetic manner.
- Dependability – consistently fulfils own commitments and meets expectations of peers.
- Reliable and punctual, and shows commitment to the role through being motivated, enthusiastic and adaptable.
- Has a willingness to listen and learn from line managers and peers as well as from training provider.
- Communicates well - is pleasant, polite and able to follow basic instructions.
- Problem solving abilities, can think processes through and not give up on challenging situations.
- Ability to hold conversations with our stakeholders in person and over the telephone.
- Experience working in the housing sector.
- Experience working in a family-owned small business.
- Knowledge and use of property management software.
- The ability to drive and have a reliable vehicle to be able to get into the office. We are on a couple of bus routes but you may need to check this out first.
- Understand the current and historical context of the housing market.
- Understand the organisations background and the services they provide along with policies and procedures.
- Learn legislation and regulations in relation to Landlord and tenant law, legal frameworks and codes of practice.
- Understand housing services which includes compliance, maintenance, repairs, lettings and sustainment.
- Learn how to report defects and common problems along with health and safety issues in relation to property.
- Answering calls professionally and calmly, taking relevant information on board, to provide first-time fix solutions.
- Contacting contractors and assisting with the day to day and routine maintenance works along with the compliance works.
- Planning works with the tenant and/or support workers to ensure a smooth and efficient process for the works to be completed.
- Delivery of excellent customer services.
- Managing the support inbox.
- Entry of repairs onto SASSHA.
- Updating SASSHA repair status.
- Chasing of contractors for timely completion of works.
- Coding of repair invoices in preparation for finance team.
- Research of new contractors.
- When new contractors are employed, ensure they are registered or work directly under the supervision of a government approved scheme such as BAFE, NICEIC or Gas Safe.
- Achieving and improving the service delivery standards, identifying any areas of concern for improvement.
- General & Intensive Housing Management Responsibilities.
- Assist with the property visits reporting and associated work.
- Working collaboratively with internal and external partners to achieve agreed objectives.
- To actively participate in own performance management reviews, objective setting and any training identified as required.
- To fulfil own agreed personal development and training programme within the apprenticeship guidelines.
- To attend staff training as and when required in line with the development process of this position.
- Maintain a safe working environment and comply with the Health and Safety at Work Act 1974, along with the Health and Safety policies and procedures of the Company.
- To comply with and work within all IKE policies, procedures and guidelines, to comply with Data Protection and safeguarding legislation and IKE policy on maintaining personal information and client confidentiality.
- To ensure that IKE’s Equality and Diversity policy is fully implemented at all times.
- To ensure Health and Safety policies are fully implemented at all times and to carry out safety checks as required.
- To maintain the confidentiality of tenant information within Data Protection and any other relevant legislation and guidelines.
- To comply with all of IKE’s policies, procedures, financial regulations and standing orders.
- To comply with the companies Health and Safety policy.
- To comply with the companies Code of Conduct by behaving in a positive professional manner at all times.
- To demonstrate commitment to valuing diversity and upholding the company’s equal opportunities and diversity policy at all times.
- To contribute to the building of a staff culture where every person feels empowered and valued.
- To undertake other duties commensurate with this post, as directed by your line manager and senior managers.
- The responsibilities of this post may vary from time to time without changing the general character of the post or level of responsibility entailed.
37.5 per week, normally between 8.30am and 4.30pm Monday to Friday.
You will undertake a level 2 Housing & Property Assistant Apprenticeship though Learning Curve Group.
Apprentice Housing & Property Assistant in Darton employer: Learning Curve Group
Contact Detail:
Learning Curve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Housing & Property Assistant in Darton
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your active listening skills. During interviews, make sure to engage with the interviewer by nodding and responding appropriately. This shows that you’re not just waiting for your turn to speak but are truly invested in the conversation.
✨Tip Number 3
Be ready to demonstrate your problem-solving abilities. Think of examples from your past experiences where you tackled challenges effectively. This will highlight your dependability and teamwork skills, which are crucial for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Apprentice Housing & Property Assistant in Darton
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the housing and property sector shine through. We want to see that you're excited about starting your career with us!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role. Mention any relevant experience or qualities that align with what we’re looking for, like teamwork and effective communication.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people and helps us keep track of all applications efficiently.
How to prepare for a job interview at Learning Curve Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of tenancy management and housing operations. Familiarise yourself with common terms and processes in the housing sector, as well as the specific services the company provides. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Skills
Highlight your effective IT skills, especially with Microsoft and Outlook, during the interview. Be ready to discuss how you've used these tools in previous roles or experiences. If you have any experience with property management software, definitely mention that too!
✨Demonstrate Active Listening
During the interview, practice active listening by engaging fully with the interviewer. Nod, maintain eye contact, and ask follow-up questions based on what they say. This not only shows your communication skills but also your ability to work well in a team and support others.
✨Be Punctual and Professional
Arrive on time for your interview, dressed appropriately, and ready to make a good impression. Being reliable and punctual is crucial in the housing sector, so demonstrate this quality from the get-go. A positive attitude and enthusiasm for the role will go a long way!