At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist with hardware repairs.
- Company: Friendly tech service company in North Shields with a focus on growth.
- Benefits: Free gym membership, training, pension scheme, and 32 days annual leave.
- Other info: Opportunity to learn all aspects of the business and grow your skills.
- Why this job: Kickstart your IT career in a supportive environment with real impact.
- Qualifications: Passion for IT, customer service skills, and some prior experience.
The predicted salary is between 20000 - 22000 £ per year.
At One IT Support we consider ourselves to be one of the friendliest, most personable technology service companies in the North East. Founded in February 2011, the business has grown exponentially. We pride ourselves on being a small business, where every member of staff gets their say and has the chance to grow and learn. We do not operate a traditional “line” based service desk, and you will be given the opportunity to learn all aspects of the business, as well as being encouraged to share your skills with others.
The Apprentice IT Systems Engineer position is an exciting role within the technical support department and will involve the successful applicant splitting their time between providing remote support from the One IT Support office as well as onsite support for a variety of clients. To succeed in this role, you will have a passion for IT and providing high-energy customer service to client personnel, all the way up to director level. You will be a dedicated and reliable IT Engineer with a minimum of half a year professional experience in a similar role, or other outstanding personal experience.
This role will be primarily based in the North Shields office with some visits to client sites, primarily in the North East of England, but occasionally further afield. Mileage is covered at 45p per mile in your own vehicle.
What can you expect in return?
- Free gym membership
- Training / Industry recognised certifications
- Company pension scheme
- Free hot drinks
- 32 days annual leave, increasing with length of service
- A one-hour lunch break with 2 additional short breaks daily
Knowledge, skills and experience required:
- Highly self-motivated and customer focussed, with excellent communication skills
- Good problem-solving skills and the ability to think logically, to resolve issues you have not encountered before
- Ability to work independently and collaboratively in a team environment
- Honesty to ask for help when needed and if things go wrong
- Strong interest in IT and technology, with a desire to build a career in the field
- Desire to learn more and improve daily
Desirable skills and experience:
- Experience providing IT Support
- A full driving licence as well as your own car
What will your role as an Apprentice IT Systems Engineer look like?
- Responding to support requests via telephone and email in a professional and timely manner
- Troubleshooting and diagnosing technical issues primarily remotely but also onsite as required
- General user and account administration
- Building, upgrading, and repairing hardware both onsite and in our fully equipped workshop
- Helping keep a tidy and safe working environment
- Assisting other staff in project work
- Organising and tracking stock
- Working with other engineers on site, both completing
- Other duties as assigned by management
Due to the nature of the role a full enhanced DBS will be carried out.
Apprentice IT Systems Engineer - One IT Support employer: Learning Curve Group
Learning Curve Group is an exceptional employer that prioritises the professional development of its staff while fostering a supportive and inclusive work culture. As a Warehousing Tutor at HM Prison Humber, you will not only have the opportunity to make a meaningful impact on adult learners' lives but also benefit from ongoing training and career advancement opportunities within a national training and education specialist environment.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice IT Systems Engineer - One IT Support
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Learning Curve Group.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Learning Curve Group is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Learning Curve Group, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Learning Curve Group directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Apprentice IT Systems Engineer - One IT Support
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Learning Curve Group want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Learning Curve Group, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Learning Curve Group
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
