Production and Workflow Administrator

Overview

We are an established large format design, print & signage company based in Hertfordshire & have an exciting role for the right person.

The role includes managing the workflow and daily administrative support for client services plus managing crossover tasks such as booking installers, coordination of workflow, creating job sheets, O&M documents and RAMS.

These documents will then be put into the production system to ensure everyone is properly informed and instructed so they can simply do their work!

The role will also involve coordinating project timings, expenditures- (to a degree) and scheduling. Additionally, this person will act as the primary client liaison, serving as the interface between our in‑house team and external clients. The idea is to create a conduit to ensure work is received systematically into the production process.

Responsibilities

• Managing daily client communications: Including answering inquiries via email and telephone, understanding client needs, and relaying relevant information to the production team to facilitate appropriate actions.
• Documenting information & instructions: Through written communication such as emails and preparing job sheets and work orders and other supporting documentation.
• Preparing quotations for clients: Drafting proposals based on existing pricing structures, with consideration for any unique or new requirements. A strong numerical and logical aptitude would be an advantage for this role.
• Attending and holding daily meetings: Participating daily briefings, and morning scrums to outline the days objectives, prioritise tasks, and share critical information.
• Working with Operations Manager: Collaborating closely with the Operations Manager to ensure the availability of stocks and materials required for project completion and maintaining regular contact with clients to inform them of any modifications, delays, or updates to previously agreed instructions.
• Stock Control: Supporting material and stock ordering processes by ensuring the correct materials are available when needed and placing orders with suppliers accordingly.
• RAMS: Preparing risk assessments and method statements prior to any on‑site installations to allow clients to review our approach and safety protocols, ensuring work is conducted safely and in compliance with established procedures.
• Helping Out: Providing general daily support within a dynamic team environment, assisting where additional help is needed, promoting teamwork.

Position Requirements

This position requires a versatile, organised, and professional individual capable of managing multiple responsibilities efficiently within a fast‑paced work environment!