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For Companies At a Glance
- Tasks: Lead customer success initiatives and drive product adoption for high-value accounts.
- Company: Join Learn Amp, an award-winning B-Corp focused on employee development.
- Benefits: Competitive salary, flexible work-from-anywhere options, and generous holiday allowance.
- Why this job: Make a real impact in a dynamic environment while supporting others' growth.
- Qualifications: 5+ years in Customer Success or similar roles with strong account management skills.
- Other info: Embrace diversity and enjoy a culture that values integrity, innovation, and ownership.
The predicted salary is between 60000 - 70000 £ per year.
About Learn Amp
Learn Amp is an award-winning B-Corp with a global customer base. Our mission is to make work life, work better. We’ve built a unique Employee Development Platform, combining learning, performance, engagement and skills to help organisations unlock their potential through the development and alignment of their people. Disrupting the employee development industry isn’t easy, but it’s worth it. Achieving our mission means attracting, developing and retaining exceptional people who care about impact. At Learn Amp, you’ll join a talented, ambitious team in a people-centred, innovative culture where your ideas are heard, your contribution matters and your growth is actively supported.
Role Purpose
The Customer Success Lead is a senior individual contributor responsible for driving adoption, retention and expansion across a portfolio of strategic customers. This role sets the standard for excellence within the Customer Success team by leading through example, demonstrating strong account ownership, commercial judgement and customer partnership. Alongside managing a small number of high-value accounts, you will provide guidance and coaching to Customer Success Managers to help elevate performance and consistency across the team. This is a hands-on role for someone who combines strategic thinking with execution and is comfortable operating with autonomy in a scale-up environment.
What You Will Do
- Own a portfolio of high-value or complex accounts, acting as a trusted advisor to senior stakeholders.
- Drive strong product adoption and measurable outcomes aligned to customers’ business objectives.
- Lead commercial renewals and identify expansion opportunities, contributing to Net Revenue Retention.
- Proactively identify risk within your portfolio and implement clear success plans to protect retention.
- Build a deep understanding of customer goals, success metrics and organisational context.
- Translate business objectives into clear platform usage strategies that deliver tangible value.
- Use data and insight to guide meaningful conversations around engagement, adoption and impact.
- Provide day-to-day guidance and informal coaching to Customer Success Managers, supporting account strategy and prioritisation.
- Model best practice in customer engagement, stakeholder management and commercial conversations.
- Partner closely with Sales, Product and Support to deliver a seamless customer experience.
- Champion the voice of the customer internally, sharing structured insights to inform product and commercial decisions.
- Contribute to improving Customer Success processes, tooling and reporting to support scalability.
Requirements
About You
- You have 5+ years’ experience in Customer Success, Account Management or a similar customer-facing B2B SaaS role.
- You have a strong track record of managing high-value or complex customer portfolios.
- You have experience leading renewals and identifying expansion opportunities within accounts.
- You are confident engaging senior stakeholders and executives, building trusted, consultative relationships.
- You bring a coaching mindset and enjoy elevating others through guidance and example (formal people management experience is a bonus, not essential).
- You are commercially aware and comfortable taking ownership of retention and growth within your portfolio.
- You are tech-savvy and quick to learn new platforms; experience with LMS/LXP systems is desirable.
- You thrive in a dynamic environment where priorities evolve and autonomy is high.
- You align strongly with Learn Amp’s values and ways of working.
Values Alignment
We hire for values-fit, not culture-fit. We look for people who want to contribute to and strengthen our culture.
- Integrity: Open, authentic and committed to benevolent honesty.
- Innovation: Curious, creative and comfortable with constructive tension.
- Impact: Action-oriented and focused on delivering value quickly.
- Ownership: Self-directed, accountable and resilient.
Benefits
- Salary: £60,000-£70,000 plus commission (dependent on experience).
- Holidays: 25 days paid holiday, increasing with tenure, plus the option to buy additional leave.
- Bank Holiday Substitution: Flexibility to use bank holidays elsewhere in the year.
- Work-from-anywhere: 25 days work-from-anywhere, increasing with tenure.
- Sabbatical Leave: Option after 5 years.
- Employee Options Scheme: Available after 12 months.
- Flexibility: This role offers a very flexible hybrid working model.
- Equipment: Work laptop and £250 office equipment budget.
- Health Insurance: Private medical insurance with Vitality.
- Eye Test: Annual eye test.
- Cycle to Work Scheme: Available.
- Employee Perks Program: Perks at Work.
- Company Social Events: Monthly events and quarterly All Hands Days.
- Learning and Development: Commitment to your ongoing learning and development - it's in our DNA!
At Learn Amp, we embrace diversity and foster an inclusive environment for people to feel fulfilled at work. This is central to our mission ‘making work life, work better’. Our team comes from a variety of backgrounds, and we know that some people are less likely to apply for the role unless they’re 100% qualified - if you’re unsure, please apply. We hire on a rolling basis, please apply early. Due to the high volume of applicants we receive, we regret that we’re unable to reply to everyone. We only contact people who we’d like to shortlist to take part in our interview process. Thanks for your understanding.
Customer Success Lead in London employer: Learn Amp
Contact Detail:
Learn Amp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Learn Amp on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Learn Amp's mission and values. Think about how your experience aligns with their goals and be ready to share specific examples of how you've driven customer success in the past.
✨Tip Number 3
Show off your coaching skills! Since the role involves guiding others, be prepared to discuss how you've helped colleagues or clients achieve their goals. This will demonstrate your leadership potential.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Learn Amp team.
We think you need these skills to ace Customer Success Lead in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role and our mission shine through. We want to see that you genuinely care about making work life better and how you can contribute to that vision.
Tailor Your Experience: Make sure to highlight your relevant experience in Customer Success or similar roles. We’re looking for specific examples of how you've driven adoption and retention in previous positions, so don’t hold back on those success stories!
Be Authentic: We value integrity and authenticity, so be yourself in your application. Share your unique perspective and how your values align with ours. This is your chance to stand out, so don’t be afraid to show us who you really are!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Learn Amp
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics and how they relate to business objectives. Be ready to discuss how you've driven product adoption and retention in previous roles, as this will show your understanding of the impact you can have.
✨Demonstrate Your Coaching Skills
Since the role involves guiding others, think of examples where you've successfully coached or mentored team members. Share specific instances that highlight your ability to elevate performance and foster a collaborative environment.
✨Prepare for Stakeholder Engagement Scenarios
Anticipate questions about engaging with senior stakeholders. Prepare to share experiences where you've built trusted relationships and navigated complex conversations, showcasing your consultative approach and commercial awareness.
✨Showcase Your Adaptability
Learn Amp values innovation and adaptability, so be ready to discuss how you've thrived in dynamic environments. Share examples of how you've managed shifting priorities and taken ownership of projects, demonstrating your resilience and proactive mindset.