At a Glance
- Tasks: Provide 1st/2nd line IT support and maintain computer systems for a leading automotive supplier.
- Company: Join Lear Corporation, a global leader in automotive seating and electrical systems.
- Benefits: Enjoy competitive salary, shift allowances, and attractive perks like healthcare and free parking.
- Other info: Opportunities for continuous training and long-term career growth in a collaborative environment.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: 5 years in IT support, with experience in manufacturing preferred; strong problem-solving skills required.
The predicted salary is between 36000 - 60000 £ per year.
Lear Corporation is a global leader in automotive seating and electrical systems headquartered in Southfield, Michigan, USA. With 261 locations across 39 countries and annual revenues exceeding $20.47 billion, we serve all major automotive manufacturers. Our success is driven by over 156,000 skilled and dedicated employees committed to innovation and quality. The Redditch site is one of our largest manufacturing facilities where several hundred employees produce premium seating solutions for the automotive industry.
Your Responsibilities:
- Complete online daily checklist activities.
- Providing 1st / 2nd line technical support & problem analysis / rectification.
- Ensure documentation and procedures are maintained and improved in accordance with ISMS and Sarbanes Oxley requirements.
- Ensuring pro-active monitoring of systems using key performance indicators and dashboards.
- Ensuring performance and availability of all computer systems including hardware, networks, IT security and telecommunications are maintained within the agreed SLAs.
- Monitor Ivanti call logging system and resolve production tickets within agreed SLA.
- Maintain computer systems to current corporate standards (Windows 11 / Server 2022).
- Scorecard compliance activities including system patching, antivirus and CM Purchasing for all IT operations service requirements.
- Configuring all onsite hardware including desktops, laptops, printers, scanners, thin clients, industrial PCs.
- Deploying hardware into production environment to agreed schedules within maintenance windows.
- Processing new user equipment requests / processing leaver data and equipment requests.
- Monitoring customer EDM and sequences messages.
- Maintaining in-house LJS application to create models to support manufacturing requirements.
- Maintenance and upkeep of networking infrastructure ensuring stability of LAN / WAN by proactive monitoring and resolving issues to include Cisco switch configuration, fault finding and hardware upgrades.
- Monitoring Avamar backup jobs.
- Virtual server monitoring and preventative maintenance to ensure 100% uptime.
- Production server SQL mirroring for disaster recovery and performance monitoring.
- Ensuring all corporate requirements are delivered satisfactorily and on time.
- Disaster recovery corporate compliance and failover testing practices.
- Software license inventory and hardware maintenance management.
- General administration and housekeeping of hot swap equipment and materials in the Operations stock room.
Your Profile:
- 5 years work experience in IT System Support Environment.
- 3 years work experience in manufacturing / automotive support environment preferred.
- Hardware: HP / Dell Enterprise Servers and SAN / EMC storage solutions.
- Windows Server 2016 / 2019 / 2022, MS SQL Server 2016 / 2017 / 2022, Windows 11, Microsoft Office 365, Teams.
- Cisco certification advantageous.
- VMware vSphere knowledge advantageous.
- Working knowledge of IT technologies and best practices essential.
- Experienced IT professional with proven ability to multi-task and work independently in a fast-paced JIT environment.
- Strong interpersonal skills.
- Team player.
- Innovative thinker with capability of driving business improvement through the company.
- Able to work with tight deadlines to meet business requirements.
- Ability to communicate effectively with internal and external business partners.
What We Offer:
- Competitive market rate salary with a generous shift allowance.
- Overtime premium for weekend working.
- A role within one of the world's largest automotive suppliers.
- Engaging and varied tasks in a dynamic international environment with flat hierarchies.
- A culture of responsibility and independence.
- Continuous training and development opportunities.
- Long-term career prospects in a growing global company.
- Attractive benefits including pension scheme, optional private healthcare, on-site canteen, free parking and modern employee amenities.
Required Experience: IC Key Skills Change Management, API, ABAP, Facility Management, Games, Claims.
Employment Type: Full Time
Experience: years
Vacancy: 1
IT Support Technician Help Desk employer: Lear Corporation
Lear Corporation is an exceptional employer, offering a dynamic work environment at our Redditch facility, where innovation and quality are at the forefront of our operations. Employees benefit from competitive salaries, generous shift allowances, and a culture that promotes responsibility and independence, alongside continuous training and long-term career prospects in the automotive industry. With modern amenities and attractive benefits such as private healthcare and a pension scheme, we ensure our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician Help Desk
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lear Corporation values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lear Corporation might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lear Corporation!
✨Direct Apply to Lear Corporation
Let's not forget to apply directly through the Lear Corporation website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician Help Desk
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lear Corporation.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lear Corporation. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lear Corporation
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
