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- Tasks: Provide 1st/2nd line IT support and maintain computer systems for a leading automotive supplier.
- Company: Join Lear Corporation, a global leader in automotive seating and electrical systems.
- Benefits: Enjoy competitive salary, shift allowances, and attractive perks like healthcare and free parking.
- Other info: Opportunities for continuous training and long-term career growth in a collaborative environment.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: 5 years in IT support, with experience in manufacturing preferred; strong problem-solving skills required.
The predicted salary is between 36000 - 60000 £ per year.
Lear Corporation is a global leader in automotive seating and electrical systems headquartered in Southfield, Michigan, USA. With 261 locations across 39 countries and annual revenues exceeding $20.47 billion, we serve all major automotive manufacturers. Our success is driven by over 156,000 skilled and dedicated employees committed to innovation and quality. The Redditch site is one of our largest manufacturing facilities where several hundred employees produce premium seating solutions for the automotive industry.
Your Responsibilities:
- Complete online daily checklist activities.
- Providing 1st / 2nd line technical support & problem analysis / rectification.
- Ensure documentation and procedures are maintained and improved in accordance with ISMS and Sarbanes Oxley requirements.
- Ensuring pro-active monitoring of systems using key performance indicators and dashboards.
- Ensuring performance and availability of all computer systems including hardware, networks, IT security and telecommunications are maintained within the agreed SLAs.
- Monitor Ivanti call logging system and resolve production tickets within agreed SLA.
- Maintain computer systems to current corporate standards (Windows 11 / Server 2022).
- Scorecard compliance activities including system patching, antivirus and CM Purchasing for all IT operations service requirements.
- Configuring all onsite hardware including desktops, laptops, printers, scanners, thin clients, industrial PCs.
- Deploying hardware into production environment to agreed schedules within maintenance windows.
- Processing new user equipment requests / processing leaver data and equipment requests.
- Monitoring customer EDM and sequences messages.
- Maintaining in-house LJS application to create models to support manufacturing requirements.
- Maintenance and upkeep of networking infrastructure ensuring stability of LAN / WAN by proactive monitoring and resolving issues to include Cisco switch configuration, fault finding and hardware upgrades.
- Monitoring Avamar backup jobs.
- Virtual server monitoring and preventative maintenance to ensure 100% uptime.
- Production server SQL mirroring for disaster recovery and performance monitoring.
- Ensuring all corporate requirements are delivered satisfactorily and on time.
- Disaster recovery corporate compliance and failover testing practices.
- Software license inventory and hardware maintenance management.
- General administration and housekeeping of hot swap equipment and materials in the Operations stock room.
Your Profile:
- 5 years work experience in IT System Support Environment.
- 3 years work experience in manufacturing / automotive support environment preferred.
- Hardware: HP / Dell Enterprise Servers and SAN / EMC storage solutions.
- Windows Server 2016 / 2019 / 2022, MS SQL Server 2016 / 2017 / 2022, Windows 11, Microsoft Office 365, Teams.
- Cisco certification advantageous.
- VMware vSphere knowledge advantageous.
- Working knowledge of IT technologies and best practices essential.
- Experienced IT professional with proven ability to multi-task and work independently in a fast-paced JIT environment.
- Strong interpersonal skills.
- Team player.
- Innovative thinker with capability of driving business improvement through the company.
- Able to work with tight deadlines to meet business requirements.
- Ability to communicate effectively with internal and external business partners.
What We Offer:
- Competitive market rate salary with a generous shift allowance.
- Overtime premium for weekend working.
- A role within one of the world's largest automotive suppliers.
- Engaging and varied tasks in a dynamic international environment with flat hierarchies.
- A culture of responsibility and independence.
- Continuous training and development opportunities.
- Long-term career prospects in a growing global company.
- Attractive benefits including pension scheme, optional private healthcare, on-site canteen, free parking and modern employee amenities.
Required Experience: IC Key Skills Change Management, API, ABAP, Facility Management, Games, Claims.
Employment Type: Full Time
Experience: years
Vacancy: 1
IT Support Technician Help Desk employer: Lear Corporation
Contact Detail:
Lear Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician Help Desk
✨Tip Number 1
Network like a pro! Reach out to current employees at Lear Corporation on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows Server, SQL, and any relevant hardware. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. It’s a simple way to stand out from the crowd.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Lear team.
We think you need these skills to ace IT Support Technician Help Desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially in 1st and 2nd line support, and any specific technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your experience in the automotive or manufacturing sectors if you have it – it’ll make you stand out to us.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love innovative thinkers who can drive business improvement, so share any stories that showcase your ability to resolve problems effectively and efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Lear Corporation!
How to prepare for a job interview at Lear Corporation
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, SQL Server, and the hardware mentioned in the job description. Be ready to discuss your experience with troubleshooting and problem analysis, as this will likely come up during the interview.
✨Showcase Your Soft Skills
This role requires strong interpersonal skills, so be prepared to share examples of how you've effectively communicated with team members or resolved conflicts. Highlight your ability to work independently and as part of a team, especially in fast-paced environments.
✨Familiarise Yourself with Their Systems
Research Lear Corporation and their operations, particularly the Redditch site. Understanding their products and the specific challenges they face can help you tailor your answers and show that you're genuinely interested in the role and the company.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like resolving a production ticket under tight deadlines or maintaining system uptime. Think through your past experiences and be ready to explain your thought process and the outcomes.