At a Glance
- Tasks: Lead a global team to drive customer success and implement innovative software solutions.
- Company: Leapwork, a fast-growing tech company at the forefront of AI in enterprise software.
- Benefits: Join a dynamic team with opportunities for growth, innovation, and a fun work culture.
- Other info: Be part of a people-first culture that values growth, speed, and collaboration.
- Why this job: Make a real impact in digital transformation while working with top brands worldwide.
- Qualifications: 10+ years in leadership roles, experience in SaaS, and a passion for operational excellence.
The predicted salary is between 81000 - 99000 £ per year.
At Leapwork, we are at the center of the most important shift happening in enterprise software right now, with AI changing how software is built across every industry and every enterprise. We sit at this intersection, and what makes us different is the combination no one else brings: agentic, application agnostic, and deterministic by design across the full software delivery lifecycle. We are trusted by some of the world's most respected brands across financial services, pharma, manufacturing, and retail. Our platform spans agentic AI orchestration and proven visual automation across every application estate. Our AI Your Way approach means we amplify what enterprises already have rather than replacing it, meeting them where they are and moving at the pace the business demands.
Leapwork's Global Professional Services organization enables customers to rapidly adopt and realize value from the Leapwork platform through implementation excellence, partner-enabled delivery, technical expertise, and operational excellence. Professional Services plays a strategic role in accelerating customer adoption, enabling customer self-sufficiency, and continuously improving how Leapwork delivers value at scale. The Director, Global Professional Services is responsible for defining and executing Leapwork's global Professional Services strategy. This role leads a global organization responsible for consulting delivery, delivery operations, partner enablement, product training, services engineering, resource management, and operational excellence.
Success in this role is measured by the organization's ability to consistently deliver exceptional customer outcomes, accelerate time-to-value, enable customer self-sufficiency, scale through partners, improve operational efficiency, and continuously evolve Leapwork's implementation capabilities and service offerings. This leader is responsible for building a scalable Professional Services organization that combines world-class delivery, operational excellence, and continuous innovation to support Leapwork's long-term growth strategy.
Key Responsibilities- Strategic Leadership: Define and execute Leapwork's global Professional Services strategy, aligning delivery, operations, partner enablement, and customer adoption with the company's strategic objectives. Lead, develop, and inspire a high-performing global Professional Services organization by fostering a culture of accountability, operational excellence, continuous learning, and innovation.
- Customer Adoption & Delivery Excellence: Own the successful delivery of Professional Services engagements, ensuring consistent quality, predictable outcomes, and measurable customer value. Continuously improve implementation methodologies, governance, and delivery standards to accelerate customer time-to-value and enable long-term customer self-sufficiency.
- Partner Ecosystem & Scale: Develop and mature a global partner-enabled delivery model that expands implementation capacity while maintaining a consistent customer experience. Establish partner certification, enablement, governance, and operational standards that ensure delivery quality across Leapwork's partner ecosystem.
- Operational Excellence: Own the operational performance of the Professional Services organization, including capacity planning, forecasting, resource management, utilization, financial performance, business planning, and organizational health.
- Cross-Functional Leadership: Partner closely with Sales, Customer Success, Product, Marketing, Finance, Operations, and Partner organizations to deliver a seamless customer experience throughout the customer lifecycle.
- 10+ years of leadership experience in Professional Services, Consulting, Customer Delivery, Customer Success, or other enterprise SaaS organizations, including at least 5 years leading global or multi-regional customer-facing teams.
- Demonstrated success building and scaling high-performing organizations through periods of growth, transformation, and operational change.
- Proven experience developing scalable service delivery models, implementation methodologies, operational processes, and customer adoption programs.
- Strong commercial and operational acumen, with experience managing forecasting, capacity planning, resource management, utilization, financial performance, and business metrics.
- Bachelor's degree in Business, Computer Science, Engineering, or a related discipline required. MBA or equivalent leadership experience preferred.
We are on an exciting global growth journey, and this is your chance to jump on board and contribute to digital transformation initiatives at Leapwork. You’ll work alongside and learn from a talented and passionate team committed to both innovation and excellence.
Director, Global Professional Services employer: Leapwork
Leapwork is an exceptional employer that champions innovation and excellence in a dynamic global environment. With a strong focus on employee growth, we foster a culture of continuous learning and collaboration, allowing you to thrive while contributing to meaningful digital transformation initiatives. Our commitment to a people-first approach ensures that every team member is valued, respected, and empowered to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Global Professional Services
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Director, Global Professional Services at Leapwork!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Leapwork or be willing to refer you for that Director, Global Professional Services position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Leapwork who’s on the lookout for their next Director, Global Professional Services star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Director, Global Professional Services role at Leapwork!
We think you need these skills to ace Director, Global Professional Services
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Leapwork. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Leapwork
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Leapwork. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
