At a Glance
- Tasks: Lead customer onboarding and ensure a smooth setup of our innovative HR platform.
- Company: Join Leapsome, an AI-powered people platform transforming HR for modern teams.
- Benefits: Enjoy competitive pay, equity, 30 vacation days, and comprehensive health care.
- Other info: Collaborative culture with opportunities for growth and learning.
- Why this job: Be part of reshaping the future of work while helping companies thrive.
- Qualifications: 2-4 years in customer-facing roles, strong project management, and excellent communication skills.
The predicted salary is between 90000 - 135000 £ per year.
Leapsome is the AI-powered people platform revolutionising HR for modern teams. Leapsome drives HR excellence and empowers high-performing teams by automating, connecting, and simplifying every HR process across the employee lifecycle — from onboarding and performance management to engagement and development. Our purpose is to make work fulfilling for everyone, and our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams.
Your opportunity:
As a Customer Onboarding Manager, you will play a key role in helping our customers unlock the full value of Leapsome’s People Enablement and HRIS platform from day one. You’ll guide our customers through the initial setup and configuration of the platform, ensuring a seamless technical implementation and adoption experience. You’ll be responsible for managing onboarding projects from kick-off through to successful handover, working closely with HR and People teams, IT stakeholders, and senior managers at our client organisations.
What you will do:
- Leading the technical onboarding of new customers for both Leapsome’s People Enablement and HRIS
- Project managing implementation timelines across multiple accounts simultaneously
- Collaborating with customer stakeholders to tailor platform configurations to their workflows
- Troubleshooting setup issues and coordinating with Product and Support teams where needed
- Collaborating with your colleagues from Sales and Customer Success to achieve the best outcomes for our customers
- Continuously improving onboarding processes by contributing to scalable content (e.g. guides, videos, templates)
- Leveraging AI tools to personalise training materials and improve efficiency
- Providing a smooth transition to Customer Success post-onboarding
Who you are:
- You have between 2 - 4 years + of experience in a customer-facing onboarding, implementation, support, or customer success role, preferably in B2B SaaS
- You are fluent in English
- You have strong project management skills, having a track record of leading implementations involving multiple stakeholders is a plus
- You’re an excellent communicator — clear, empathetic, and confident in working with both HR/People teams and technical audiences
- You have a solid technical understanding and are comfortable navigating integrations, data imports, and troubleshooting configuration issues
- You are organized and proactive, able to manage several onboarding projects at once while maintaining high attention to detail
- You are comfortable delivering trainings to both small and large audiences, especially to help managers understand and adopt new tools
- You are curious and excited about using AI tools to enhance your workflows and drive scalable impact
- You enjoy creating self-service resources (e.g. videos, templates) and thinking about how to optimize processes
- You’re a team player who thrives in a fast-paced, collaborative environment and are eager to contribute to and be part of a global team
- You have a proven track record of closing complex sales cycles and driving new business revenue
- You excel at communication - asking the right questions to understand a customer’s needs and decision-making process quickly, and working with the customer to generate value for them
- You are passionate about the future of work and you want to join us in building an exceptional team and company to have a real impact in this space
- You are heavily aligned with our company values
Benefits:
- Competitive pay and equity: Competitive salary plus a pre-IPO equity package so you share in the company's growth.
- Vacation: 30 vacation days a year, plus public holidays.
- Health care: Comprehensive medical, dental, vision, and life and disability insurance.
- Pre-tax saving accounts: Access to create and contribute to a Commuter Benefit account, Dependent Care FSA, Health Care FSA, and HSA
- Parental leave: 100% paid parental leave. 12 weeks for the birthing parent, 6 weeks for the non-birthing parent.
- Hybrid and flexible work: Spend 2 days a week with the team in our NYC office, Tuesdays and Thursdays.
- Sponsored lunch: Lunch is on us in the office every Tuesday and Thursday.
- Work-from-home stipend: A one-time $1,000 stipend to set up your home workspace.
- Learning and development: Grow your skills with a 2,000 annual development budget and dedicated time for learning.
- Financial wellness: Employer-sponsored 401(k), plus access to Origin, a financial wellness platform for planning, advising, and support.
- Mental health: Access to 1:1 therapy sessions through our mental health partner, plus company workshops on mindfulness and digital wellness.
- ClassPass: Employer-sponsored account with 26 credits per month.
- Work from anywhere in the US: Enjoy the option to work remotely within the US for up to 60 days per year.
- Impact: Join a fast-growing HR platform trusted by more than 2,000 companies worldwide.
- Culture: A diverse, international team that values open feedback and celebrates wins, big and small.
- Monthly team activities: Join Feierabend, a monthly budget to get-together in New York inspired by the German after-work tradition.
This role is based in New York City and the salary range for this position is $90,000 - $135,000 USD + Bonus + Equity.
If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Help us make work fulfilling for everyone!
Customer Onboarding Manager - North America in Lincoln employer: LeapSome
Leapsome is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary, equity options, and a generous benefits package including 30 vacation days and comprehensive healthcare. Our vibrant New York City office fosters a collaborative culture where diverse teams celebrate achievements and engage in monthly team activities, all while providing the flexibility of hybrid work arrangements. Join us to be part of a fast-growing company that values impact, speed, and candid communication, as we reshape the future of work together.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Onboarding Manager - North America in Lincoln
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LeapSome. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LeapSome before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Onboarding Manager - North America in Lincoln
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LeapSome:Your cover letter is your chance to shine! Tell us why you want to work at LeapSome specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LeapSome!
How to prepare for a job interview at LeapSome
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
