At a Glance
- Tasks: Manage service delivery for telecoms and improve client relationships in a fast-paced environment.
- Company: Join a dynamic team supporting diverse clients in the telecoms sector.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work culture.
- Other info: Ideal for those who thrive in a busy environment and enjoy problem-solving.
- Why this job: Take ownership of operations and make a real impact on service delivery.
- Qualifications: Experience in Service Delivery or Management within telecoms or IT is essential.
The predicted salary is between 50000 - 65000 € per year.
Join a busy Service Delivery team supporting enterprise telecoms and managed services across a diverse client base. This role offers the opportunity to take ownership of operational delivery, client relationships and service improvement initiatives within a fast-paced environment.
Duties for this role include, but are not limited to:
- Managing end-to-end service delivery across telecoms and managed service environments.
- Acting as the primary operational contact for clients and senior stakeholders.
- Monitoring SLA, KPI and contractual performance obligations.
- Leading major incident management and coordinating technical teams during service disruptions.
- Supporting problem management and root cause analysis activities.
- Overseeing change management processes and production releases.
- Delivering service reviews, reporting and operational performance updates.
- Coordinating cross-functional teams including engineering, suppliers and operational support teams.
- Driving continuous service improvement initiatives and operational efficiencies.
- Supporting onboarding and transition of new services into operational support models.
Skills / Qualifications
The ideal candidate will have proven experience within Service Delivery or Service Management in the telecoms or IT sector and demonstrate strong understanding of telecommunications services including connectivity, voice and cloud solutions. Experience managing live production environments, major incidents and operational risk is essential, alongside strong stakeholder management and communication skills. A solid understanding of ITIL practices and experience working within multi-supplier or outsourced environments is highly desirable. Relevant certifications such as ITIL, PRINCE2 or Agile would be advantageous, although strong practical experience will also be considered.
Service Delivery Manager employer: Leapfrog Recruitment Consultants
As a Service Delivery Manager in our dynamic team, you will thrive in a supportive work culture that prioritises collaboration and innovation. We offer competitive benefits, including professional development opportunities tailored to enhance your skills in the telecoms sector, all while working in a vibrant location that fosters both personal and career growth. Join us to make a meaningful impact on our diverse client base and drive continuous improvement in service delivery.
Contact Detail:
Leapfrog Recruitment Consultants Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms and IT sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their service delivery challenges and think about how you can contribute. We want you to shine, so practice answering common questions related to service management and operational delivery.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss past incidents you've managed and how you improved service delivery. We love candidates who can demonstrate their ability to drive continuous improvement and handle major incidents with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who are ready to take ownership of their roles in our busy Service Delivery team.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in service delivery, especially in telecoms or IT, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about service delivery and how your experience aligns with our needs. Share specific examples of how you've managed incidents or improved services in previous roles.
Showcase Your Communication Skills:Since this role involves liaising with clients and stakeholders, make sure your written application is clear and professional. We want to see that you can communicate effectively, even in writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Leapfrog Recruitment Consultants
✨Know Your Stuff
Make sure you brush up on your knowledge of telecoms and managed services. Understand the key concepts like SLAs, KPIs, and ITIL practices. Being able to speak confidently about these topics will show that you're not just familiar with the role but genuinely interested in it.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed service delivery or handled major incidents. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your problem-solving skills and ability to manage operational risks effectively.
✨Engage with Stakeholders
Since this role involves a lot of stakeholder management, think about how you can illustrate your communication skills. Be ready to discuss how you've built relationships with clients and senior stakeholders in the past. Highlight any successful collaborations that led to service improvements.
✨Be Ready for Scenario Questions
Expect to be asked about how you'd handle specific situations, like a major service disruption. Prepare by thinking through potential scenarios and your approach to managing them. This will show your proactive mindset and readiness to take ownership of operational delivery.
