A fantastic opportunity for an experienced IT support professional to step into a senior technical role, resolving complex issues across hardware, software, networking and cloud environments. You'll also contribute to technical projects and support the development of junior team members.
Location
Duties for this role include, but are not limited to:
- Diagnose and resolve complex hardware, software and networking incidents with minimal supervision.
- Manage and maintain client IT environments, including Microsoft 365 and Azure.
- Take ownership of technical issues, ensuring they are progressed efficiently through to resolution.
- Deliver technical projects from initial planning through to successful completion.
- Work with clients and internal stakeholders to understand requirements and develop appropriate technical solutions.
- Support the implementation and ongoing management of infrastructure, cloud and networking solutions.
- Identify opportunities to improve technical processes, service delivery and operational efficiency.
- Maintain clear and accurate technical documentation and service records.
- Coach and mentor junior team members, sharing technical knowledge and supporting their development.
- Apply strong IT service delivery principles while maintaining a consistently high standard of client service.
Skills / Qualifications
The ideal candidate will have 3+ years' experience within IT support, infrastructure or systems engineering, with a strong 2nd or 3rd Line support background. You'll be confident independently diagnosing complex hardware, software and networking issues and have practical experience managing Microsoft 365 and Azure environments. Strong problem-solving, communication and client-facing skills are essential, alongside experience delivering technical projects and supporting junior colleagues. Knowledge of cybersecurity, cloud services, advanced networking or automation would be highly desirable. Exposure to PowerShell and experience designing or implementing technical solutions would also be advantageous.
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Senior IT Technician employer: Leapfrog Recruitment Consultants
Leapfrog Recruitment Consultants is an exceptional employer, offering a dynamic work culture in the picturesque setting of Daliburgh, Scotland. With a strong emphasis on professional development and mentorship, employees are encouraged to grow their skills while contributing to meaningful client relationships and governance practices. The company values collaboration and innovation, making it an ideal place for those seeking a rewarding career in corporate services.
Contact Details:
Leapfrog Recruitment Consultants Recruitment Team
