At a Glance
- Tasks: Support a busy team by managing enquiries, coordinating meetings, and maintaining records.
- Company: Join a dynamic organisation that values professionalism and efficiency.
- Benefits: Gain valuable experience in a temporary full-time role until December 2026.
- Other info: Perfect for those seeking to develop their administrative skills in a fast-paced environment.
- Why this job: Make a real impact by ensuring smooth operations and excellent customer service.
- Qualifications: Organised, adaptable, with strong communication skills and Microsoft Office proficiency.
The predicted salary is between 25000 - 30000 £ per year.
Supporting a busy operational team requires someone who can think on their feet, stay organised and remain professional under pressure.
From welcoming visitors and managing enquiries to maintaining records and coordinating meetings, you'll play an important role in ensuring the service operates efficiently every day.
This is a temporary full-time contract running until 24 December 2026.
Location Duties for this role include, but are not limited to
- Provide a professional, welcoming and efficient reception service for visitors and telephone enquiries.
- Deliver administrative and clerical support to staff across the wider service.
- Arrange meetings and appointments involving colleagues, service users and external professionals.
- Maintain accurate records by updating databases and case management systems.
- Scan, upload and manage documentation within electronic record systems.
- Support the wider administration team with workload priorities as directed.
- Assist with general office administration to ensure the smooth running of the service.
- Maintain confidentiality and ensure information is handled in accordance with data protection requirements.
- Comply with health and safety policies and departmental procedures.
- Undertake additional duties and training as required to support the needs of the service.
Skills / Qualifications
The ideal candidate will be an organised and adaptable administrator with excellent communication skills and the confidence to deal professionally with members of the public and colleagues at all levels.
You'll be comfortable working in a busy environment where priorities can change quickly, while maintaining accuracy, confidentiality and a positive approach to customer service.
Strong Microsoft Office skills, the ability to work independently as well as part of a team, and a flexible, proactive attitude are essential.
A valid Category B driving licence is also required.
For a full job description or further information on this role, please call 711188 or email .
If you wish to apply for this role, please submit your CV via the Apply Now button below.
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FTC Administration Assistant employer: Leapfrog Recruitment Consultants
Leapfrog Recruitment Consultants is an exceptional employer, offering a dynamic work culture in the picturesque setting of Daliburgh, Scotland. With a strong emphasis on professional development and mentorship, employees are encouraged to grow their skills while contributing to meaningful client relationships and governance practices. The company values collaboration and innovation, making it an ideal place for those seeking a rewarding career in corporate services.
Contact Details:
Leapfrog Recruitment Consultants Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land FTC Administration Assistant
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Leapfrog Recruitment Consultants.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Leapfrog Recruitment Consultants. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace FTC Administration Assistant
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Leapfrog Recruitment Consultants.
How to prepare for a job interview at Leapfrog Recruitment Consultants
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Leapfrog Recruitment Consultants's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Leapfrog Recruitment Consultants offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
