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For Companies At a Glance
- Tasks: Manage customer enquiries and provide top-notch administrative support in a busy environment.
- Company: Join a dynamic team focused on facilities management and customer service.
- Benefits: Gain valuable experience, develop your skills, and enjoy a collaborative work culture.
- Why this job: Perfect for those who love multitasking and making a real difference in customer satisfaction.
- Qualifications: Customer service experience and strong organisational skills are a must.
- Other info: Fast-paced role with opportunities for growth and learning.
The predicted salary is between 25000 - 32000 £ per year.
An exciting opportunity has arisen for someone who thrives in a busy, coordination-focused role. This position blends administration, scheduling and customer service within a collaborative team.
Duties for this role include, but are not limited to:
- Managing customer enquiries and delivering a high standard of customer service.
- Providing general administrative support across the Facilities Management team.
- Scheduling planned preventative maintenance (PPM) and reactive works.
- Coordinating engineer availability and raising jobs on maintenance systems.
- Setting up customer records and job details within internal systems.
- Inputting timesheets and worksheets, ensuring approvals are obtained.
- Ensuring accurate and timely data entry across all systems.
- Supporting invoicing processes and ensuring jobs are correctly allocated.
- Managing purchase orders and allocating costs to relevant jobs.
- Producing reports and supporting internal and client-facing documentation.
- Providing reception cover and general office support as required.
- Maintaining filing systems and ensuring documentation is up to date.
Skills / Qualifications
The ideal candidate will have previous customer service experience and demonstrate strong organisational and communication skills. They will be highly detail-oriented, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment. Experience using systems such as Google Sheets and documents would be advantageous. The successful individual will be adaptable, proactive and capable of working both independently and as part of a team, with the ability to interpret information such as engineer reports and respond accordingly.
Facilities Management Administrator employer: Leapfrog Recruitment Consultants
Contact Detail:
Leapfrog Recruitment Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Management Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show that you’re not just a fit for the role, but also for the team. Tailor your answers to reflect how your skills align with their needs.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable with common questions and refine your responses, especially around customer service scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Facilities Management Administrator
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you’ve handled enquiries and provided top-notch support, as this role is all about delivering a great experience for our customers.
Be Organised and Detail-Oriented: Since this role involves juggling multiple tasks, it’s crucial to demonstrate your organisational skills. Share examples of how you’ve managed schedules or maintained accurate records in the past. We love a candidate who pays attention to the little things!
Familiarity with Tech is a Plus: If you’ve got experience using Google Sheets or similar systems, don’t forget to mention it! We’re looking for someone who can easily adapt to our internal systems and help keep everything running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Leapfrog Recruitment Consultants
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Facilities Management Administrator role. Familiarise yourself with the key responsibilities like managing customer enquiries and scheduling maintenance. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Show Off Your Customer Service Skills
Since this role heavily involves customer service, be prepared to share specific examples of how you've handled customer enquiries in the past. Highlight any situations where you went above and beyond to ensure customer satisfaction, as this will showcase your ability to deliver a high standard of service.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so come ready to discuss how you manage multiple tasks and deadlines. You could mention tools or methods you use to stay organised, such as Google Sheets, to show that you're proactive and detail-oriented.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the systems they use for scheduling, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.