This role is ideal for someone who enjoys helping people and solving problems in a fast-paced environment. From supporting online banking and processing customer requests to identifying opportunities to enhance the client experience, you'll play an important role in delivering a high standard of service every day. It's a varied position with excellent opportunities to develop your banking career.
Location
Duties for this role include, but are not limited to:
- Provide day-to-day support to banking clients, delivering a professional and responsive service.
- Respond to client enquiries, resolve queries and carry out customer call-backs where required.
- Assist with the onboarding of new clients, including account opening and credit card administration.
- Process customer instructions accurately and within agreed service standards.
- Support clients with online banking registration, activation and ongoing assistance.
- Identify opportunities to introduce additional banking products and services that meet client needs.
- Contribute towards team and departmental financial objectives through excellent customer service.
- Support colleagues during busy periods and assist with wider team activities.
- Participate in projects, system improvements and operational initiatives as required.
- Maintain compliance with all regulatory requirements, internal policies and mandatory training obligations.
- Represent the business at promotional events and support customer engagement initiatives.
Skills / Qualifications
The ideal candidate will have excellent communication and interpersonal skills, together with a genuine passion for delivering exceptional customer service. Previous experience within banking would be advantageous but is not essential, making this an excellent opportunity for someone looking to develop a career within the sector. You'll be highly organised, detail-oriented and confident managing multiple priorities while working collaboratively within a team. Strong IT skills, a proactive approach to problem-solving and the confidence to identify opportunities to improve processes and enhance the customer experience will be key to success in this role.
Customer Service Executive employer: Leapfrog Recruitment Consultants
Leapfrog Recruitment Consultants is an exceptional employer, offering a dynamic work culture in the picturesque setting of Daliburgh, Scotland. With a strong emphasis on professional development and mentorship, employees are encouraged to grow their skills while contributing to meaningful client relationships and governance practices. The company values collaboration and innovation, making it an ideal place for those seeking a rewarding career in corporate services.
Contact Details:
Leapfrog Recruitment Consultants Recruitment Team
