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- Tasks: Help customers with queries and provide excellent service via phone and online.
- Company: Join a leading telecommunications provider in a dynamic team.
- Benefits: Supportive environment, flexible shifts, and opportunities for growth.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Ideal for tech enthusiasts looking to thrive in a fast-paced role.
The predicted salary is between 28800 - 43200 £ per year.
Join a leading provider of telecommunications services in a dynamic, customer-focused role. This position offers a great opportunity to work in a supportive team environment, helping customers via phone and online channels. If you have strong communication skills and a passion for delivering excellent service, this could be the ideal next step.
Duties for this role include, but are not limited to:
- Acting as the first point of contact for customer queries via phone and online.
- Supporting customers with faults, service requests, and technical enquiries.
- Advising on products and services including broadband, fibre, mobile, and other packages.
- Promoting services to support customer retention and satisfaction.
- Processing orders and updating customer data accurately within internal systems.
- Diagnosing issues and determining appropriate resolution or escalation.
- Ensuring all interactions are handled professionally, clearly outlining next steps.
- Maintaining up-to-date knowledge of products, procedures, and systems.
- Supporting internal teams and escalating major customer-affecting issues as needed.
- Adhering to data protection, health and safety, and security procedures.
Skills / Qualifications
The ideal candidate will have excellent communication and interpersonal skills, a strong customer service ethos, and the ability to work calmly under pressure. Previous experience in a customer-facing or call centre role is essential. A proactive and organised approach, combined with a willingness to work flexible shifts including evenings, weekends, and bank holidays, is required. Desirable experience includes exposure to technical support, sales, or the telecoms sector, along with a keen interest in technology and digital services.
If you wish to apply for this role, please submit your CV via the Apply Now button below.
Customer Service Advisor employer: Leapfrog Recruitment Consultants
Contact Detail:
Leapfrog Recruitment Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their products and services, especially in telecommunications. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the customer service world.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer-facing roles and your ability to handle queries effectively.
Show Off Your Communication Skills: Since strong communication is key for this position, use clear and concise language in your application. Don’t forget to mention any specific examples where you’ve excelled in customer service!
Be Proactive: Demonstrate your proactive approach in your cover letter. Talk about how you’ve gone above and beyond for customers in the past, and how you can bring that same energy to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our awesome team!
How to prepare for a job interview at Leapfrog Recruitment Consultants
✨Know Your Stuff
Before the interview, make sure you brush up on the company's products and services. Familiarise yourself with their broadband, fibre, and mobile packages. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios that might come up during the interview. Think about how you would handle a difficult customer or a technical issue. This will prepare you to demonstrate your problem-solving skills and calmness under pressure.
✨Show Off Your Communication Skills
Since this role heavily relies on communication, be ready to showcase your interpersonal skills. Use clear and concise language when answering questions, and don’t hesitate to ask for clarification if you need it. This shows that you’re engaged and willing to ensure understanding.
✨Be Ready to Discuss Flexibility
The job requires a willingness to work flexible shifts, so be prepared to discuss your availability. Highlight any previous experience where you adapted to changing schedules or worked under pressure. This will demonstrate your commitment and adaptability to the team.