Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help clients adopt innovative LegalTech software and ensure their success.
- Company: Join LEAP, a global leader in Legal Practice Productivity Solutions.
- Benefits: Enjoy competitive salary, health insurance, generous leave, and professional development.
- Why this job: Make a real impact by supporting legal professionals with cutting-edge technology.
- Qualifications: 3-5 years in customer-facing roles and a passion for technology.
- Other info: Friendly culture with career growth opportunities and monthly socials.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Nottingham (Hybrid) | Permanent | Full-Time
Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step.
About LEAP
LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms. Our mission is simple: to help lawyers who help people. Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium‑size law firms worldwide.
The Opportunity
Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one. You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post‑implementation follow‑ups, you will provide hands‑on support both on‑site and face‑to‑face, ensuring clients feel confident integrating LEAP into their daily operations. This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business‑as‑usual.
What you’ll do:
- Build strong relationships with customers to drive satisfaction, loyalty, and long‑term retention
- Act as a trusted advisor and subject matter expert for LEAP software
- Support customers nationwide to maximise value from their LEAP case management software
- Promote adoption of the full LEAP product suite, including new features and functionality
- Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities
- Proactively address customer concerns and resolve issues in collaboration with internal teams
- Deliver on‑site and remote training sessions to support product adoption and best practice use
- Engage with customers throughout their lifecycle to ensure continued success with LEAP
- Identify opportunities to develop reference customers and support new business initiatives
- Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices
What you’ll bring:
- 3-5 years’ experience in a Customer Success, Account Management, or similar client‑facing role
- Experience managing customer renewals and maintaining service quality
- Willingness to travel nationwide approximately 2 to 3 days per week
- Excellent organisational and time management skills
- Strong written and verbal communication skills
- Self‑motivated, disciplined, and able to work independently
- Passion for technology and helping customers succeed with software
- Ability to clearly explain solutions and workarounds in a simple, concise way
- Full UK driving licence and access to a car (car allowance provided)
- Professional, articulate, and well presented
- Strong working knowledge of Microsoft Word, Excel, and Outlook
Desirable:
- Legal or accounting background or relevant qualifications
- Understanding of small law firm environments and client expectations
- Knowledge of Solicitors’ Accounts Rules
- Experience delivering onsite or remote training
- Basic knowledge of Xero
LEAP is an inclusive, people‑first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application.
What you’ll get:
- Career & Growth: Generous professional development fund, Support for training, learning, and career progression
- Health & Wellbeing: Private health insurance (including dental and optical), ÂŁ80 monthly gym contribution, Employee Assistance Programme, Life insurance cover
- Financial Benefits: 8% employer pension contribution, PerkBox membership with discounts and rewards, Cycle to Work scheme, Access to LEAP Home – a program unique to LEAP to support you in buying your primary residence
- Time off: 25 days annual leave + 8 bank holidays, Enhanced parental leave, One paid volunteer day each year for a charity of your choice, Work anniversary rewards
- Work environment: Friendly, supportive, and driven culture, Free healthy breakfast, light lunch, and snacks, Monthly socials
Closing Date: Friday, 3rd April. We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.
You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.
Customer Success Manager in Nottingham employer: LEAP Legal Software
Contact Detail:
LEAP Legal Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Nottingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the LegalTech space. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in customer success and how you've helped clients thrive. Use real examples to demonstrate your impact and make it relatable.
✨Tip Number 3
Be proactive! If you see a job opening at LEAP, don’t just wait for the application process. Reach out to current employees on LinkedIn, ask questions, and express your interest. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for interviews by understanding LEAP’s products inside out. Familiarise yourself with their software and think about how you can help clients maximise their use of it. This will show you're genuinely interested and ready to hit the ground running!
We think you need these skills to ace Customer Success Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in client-facing roles and any relevant tech skills. We want to see how you can help our clients succeed with LEAP!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and customer success, and explain why you’re excited about joining LEAP. Let us know how your background aligns with our mission to help lawyers.
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through. Don’t wait too long, though – we might close the vacancy early!
How to prepare for a job interview at LEAP Legal Software
✨Know Your Product Inside Out
As a Customer Success Manager, you'll need to be a product expert. Make sure you understand LEAP software thoroughly, including its features and benefits. Familiarise yourself with common customer queries and how to address them effectively.
✨Showcase Your Relationship-Building Skills
This role is all about building strong relationships with clients. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your communication skills and ability to connect with people.
✨Demonstrate Your Problem-Solving Abilities
Clients will look to you for solutions. Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This will show your potential employer that you're proactive and can handle the demands of the job.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.