New Business Operations Manager

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About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI, one of the largest international Legal Tech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to 'Help lawyers who help people'. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you'll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious 'LEAPsters' working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you'll find yourself in good company here.

Meet the team

Our vision is to be the world's most valued Legal Tech company, and our Sales Team is the influential movers and shakers driving our value skywards with every new client. Whether you're renewing old client contracts or selling solutions to new clients, you'll grow our client base by putting LEAP's market leading software into the hands of more and more law firms worldwide. You'll combine resilience, determination, an understanding of the power of processes, and a never give up attitude with a human touch as you offer best in class solutions. With focused training to grow product and market knowledge, uncapped commissions, world-class systems and sales management, and a quality product that people love, you can work to achieve the financial independence that you crave.

The role

The New Business Operations Manager is responsible for the processes, tools, and technologies that support the sales and marketing teams, including the company's Customer Relationship Management (CRM) platform, while also managing the lead generation team on a day-to-day basis. As a LEAP ambassador, you will be committed to helping clients maximise their investment by ensuring they use the software to its full potential. You will proactively monitor client accounts and usage metrics, and maintain regular communication throughout their lifecycle to highlight LEAP's value and drive product adoption. In addition, you will identify training needs, deliver remote training sessions where appropriate, and provide feedback to other departments as required.

Requirements

• Track long-term sales data
• Implement new technologies as needed to support marketing and sales teams
• Train the team in new technology and software
• Daily management and development of a team of Lead Generators
• Daily pipeline management activity, including call volume, quality conversations, follow-up conversations, internal dialogues, and opportunity advancing phone calls
• Analyse and manage lead development pipeline, qualified/converted leads/opportunities, pipeline velocity, percentage of leads rejected, leads closed/won, and opportunities
• Follow ethical practices with consumer and customer data
• Work with New Business Sales Managers to optimise the flow of leads based on average opportunity size, pipeline velocity, and diary management; maintain an appropriate lead generation pipeline to support the continuous flow of new opportunities to sales
• Work with the marketing team on marketing campaigns
• Assist the marketing team in determining customer outreach methods
• Proactively engage with key internal staff to receive feedback on lead quality and campaign progress
• Manage events and the BDM's activities

What you'll bring

• You must have at least three years of management experience in B2B sales
• Leadership, professionalism, desire to learn, and willingness to contribute to continuous improvement
• Strong analytical skills
• Strong communication skills
• In-depth knowledge of Salesforce
• Experience in working with marketing teams to run successful campaigns
• Call centre management would be desirable

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application.

Benefits

• We offer a competitive salary, a realistic and rewarding commission plan, and a comprehensive benefits package.
• LEAP pays 8% of your salary into your pension
• Private health insurance, including optical and dental
• £50 a month gym contribution
• Life insurance cover
• Employee Assistance Program
• Generous Professional Development Fund
• Enhanced parental leave
• PerkBox Membership
• Cycle to work scheme
• 25 days holiday (plus 8 bank holidays)
• Work anniversary rewards
• Paid time off to give blood
• Volunteer day - We offer 1 day per year for a charity of your choice
• Free healthy breakfast, light lunch, snacks
• A dog friendly office

Life at LEAP

LEAP is all about impact, growth, and ownership. We're united by a genuine passion for what we do, enriched by the care we show to our customers and each other, and driven by the difference we can make together. LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership, and so much more. We strongly believe that personal development and career progression are at the heart of a healthy, high-performing culture, and we're committed to empowering LEAPsters with resources and ongoing support. With us, your career will grow as you do, with opportunities to step into new roles, explore new departments, and even work abroad.

Closing Date: Monday 14th July, 2025. We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to apply as soon as possible.