At a Glance
- Tasks: Coordinate client onboarding and manage data migration processes for legal software.
- Company: Join LEAP, a global leader in LegalTech with a vibrant culture.
- Benefits: Enjoy generous professional development, health insurance, gym contributions, and more.
- Other info: Dynamic work environment with excellent career growth opportunities.
- Why this job: Make a real impact in the legal industry while growing your career.
- Qualifications: Experience in client-facing roles and a strong grasp of legal terminology.
The predicted salary is between 30000 - 40000 £ per year.
The Role
Location: Battersea (Hybrid) | Permanent | Full-Time
About LEAP
LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms. Our mission is simple: to help lawyers who help people. Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium‑sized law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast‑growing global technology business where ambitious people thrive.
The Opportunity
The Implementations department is responsible for onboarding firms onto LEAP and delivering professional services, including data merges and extractions. The team manages both the technical delivery and the client experience, ensuring expectations are clearly set around data collection, migration, and LEAP installation. The role works closely with Client Managers to align expectations ahead of data migration and implementation, including software functionality, scope of migration, and transition timelines. It also involves supporting Data Migration Specialists in interpreting accounting data and guiding clients through migration outcomes, particularly in relation to accounting balances.
What you’ll do
- Respond to client queries related to data merges and extractions
- Manage firms being onboarded to LEAP without data migration
- Schedule and coordinate resources for data extraction processes
- Schedule and coordinate resources for data merge activities
- Monitor and report on key performance indicators (KPIs)
- Maintain accurate and up‑to‑date documentation
- Ensure internal systems are consistently updated with client information
What you’ll bring
- Demonstrated experience in client‑facing roles
- Strong understanding of legal terminology (e.g. matters, unbilled fees, disbursements, safe custody)
- Excellent attention to detail
- Confident in communicating and collaborating with cross‑functional teams, including senior stakeholders and heads of department
What you’ll get
Career & Growth- Generous professional development fund
- Support for training, learning, and career progression
- Private health insurance (including dental and optical)
- £80 monthly gym contribution
- Employee Assistance Programme
- Life insurance cover
- 8% employer pension contribution
- PerkBox membership with discounts and rewards
- Cycle to Work scheme
- Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence
- 25 days annual leave + 8
Professional Services Coordinator in London employer: LEAP Legal Software
LEAP is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the LegalTech sector. With a strong commitment to employee growth, generous professional development funds, and a focus on health and wellbeing, employees enjoy a supportive environment that encourages career progression. Located in Battersea, the hybrid work model provides flexibility while being part of a global leader in legal practice productivity solutions, making it an ideal place for ambitious professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the LegalTech industry, especially those who work at LEAP. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by brushing up on your legal terminology. Knowing your way around terms like 'disbursements' and 'unbilled fees' will show that you're serious about the role and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with clients and cross-functional teams, being able to articulate your thoughts clearly and confidently is key. Consider mock interviews or role-playing scenarios to sharpen those skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the LEAP team.
We think you need these skills to ace Professional Services Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Professional Services Coordinator role. Highlight your client-facing experience and any relevant legal terminology you know. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about LegalTech and how you can contribute to our mission. Keep it concise but engaging – we love a good story!
Showcase Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at LEAP Legal Software
✨Know Your Legal Terminology
Familiarise yourself with key legal terms like 'matters', 'unbilled fees', and 'disbursements'. This will not only help you understand the role better but also show the interviewers that you’re serious about the position and can communicate effectively with clients.
✨Showcase Your Client-Facing Experience
Prepare examples from your past roles where you've successfully managed client relationships. Highlight how you’ve handled queries or issues, as this will demonstrate your ability to thrive in a client-facing role, which is crucial for this position.
✨Be Ready to Discuss Data Management
Since the role involves data merges and extractions, brush up on your understanding of data management processes. Be prepared to discuss any relevant experience you have, and think about how you would approach onboarding firms to LEAP without data migration.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the Implementations department. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
