At a Glance
- Tasks: Provide top-notch client support via email, phone, and live chat.
- Company: Join LEAP Legal Software, a leader in LegalTech with a supportive culture.
- Benefits: Enjoy hybrid working, training opportunities, and health benefits.
- Other info: Work in a vibrant office in Battersea with great career growth potential.
- Why this job: Make a difference in client support while growing your skills in a dynamic environment.
- Qualifications: Strong communication skills and customer service experience are essential.
The predicted salary is between 30000 - 40000 € per year.
LEAP Legal Software seeks a Helpdesk Technician for their Battersea office in London. This full-time role allows hybrid working with 3 days in-office and 2 days remote.
Responsibilities include:
- Providing client support via email, phone, and live chat
- Improving self-help resources
The ideal candidate will have:
- Strong communication skills
- Experience in a customer-facing role
- Knowledge of Microsoft products
LEAP values growth, offering training and health benefits, as well as a supportive work environment.
Hybrid Helpdesk Technician for LegalTech Client Support in London employer: LEAP Legal Software
LEAP Legal Software is an exceptional employer, offering a dynamic work environment in the heart of Battersea, London. With a strong emphasis on employee growth, we provide comprehensive training and health benefits, alongside a supportive culture that values collaboration and innovation. Our hybrid working model ensures flexibility, allowing you to balance your professional and personal life while contributing to meaningful client support in the LegalTech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Helpdesk Technician for LegalTech Client Support in London
✨Tip Number 1
Make sure to brush up on your communication skills! Since you'll be providing support via email, phone, and live chat, practice explaining technical issues in simple terms. This will help you connect better with clients and show that you're the right fit for the role.
✨Tip Number 2
Familiarise yourself with Microsoft products if you haven't already. Knowing your way around these tools will not only boost your confidence but also impress the hiring team at LEAP. We recommend checking out some online tutorials or resources to get up to speed.
✨Tip Number 3
Don't underestimate the power of networking! Reach out to current or former employees on LinkedIn to learn more about the company culture and what they look for in a candidate. This insider info can give you an edge during interviews.
✨Tip Number 4
Apply through our website for a smoother process! It shows you're genuinely interested in the position and makes it easier for us to track your application. Plus, you'll have access to any updates or additional resources we might provide during the hiring process.
We think you need these skills to ace Hybrid Helpdesk Technician for LegalTech Client Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer-facing roles and your knowledge of Microsoft products. We want to see how your skills align with the Helpdesk Technician position, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role at LEAP Legal Software and how you can contribute to their client support team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves supporting clients via email, phone, and live chat, make sure your written application reflects your strong communication skills. Clear, concise, and engaging language will help us see that you’re the right fit for the team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at LEAP Legal Software
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft products and any relevant software. Being able to discuss your experience with these tools confidently will show that you're ready to hit the ground running.
✨Practice Your Communication Skills
Since this role involves client support via various channels, practice articulating your thoughts clearly. Consider doing mock interviews or role-playing scenarios to enhance your ability to communicate effectively under pressure.
✨Familiarise Yourself with LegalTech
Do some research on LEAP Legal Software and the LegalTech industry. Understanding their products and how they help clients will demonstrate your genuine interest in the role and the company.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This shows that you're engaged and interested in the position. You might want to ask about their training programmes or how they support employee growth.
