At a Glance
- Tasks: Provide top-notch client support via email, phone, and live chat.
- Company: Join LEAP, a leading LegalTech company with a supportive culture.
- Benefits: Generous professional development fund, private health insurance, and 25 days annual leave.
- Other info: Dynamic team environment with opportunities for career growth and monthly socials.
- Why this job: Make a real impact by helping clients solve their problems every day.
- Qualifications: 1 year of customer service experience and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Permanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote.
About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have driven us to reimagine productivity tools for lawyers and their staff, supporting our guiding purpose: to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.
Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here.
The Opportunity
Help is at the heart of everything we do at LEAP, and no one knows that better than the friendly faces and voices of our invaluable Client Support Team. Responding in real time using our Salesforce technology stack, including Service Cloud, our team of attentive problem solvers acts quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat. With space to grow your career in new and surprising directions and an impact you can see and feel with every smiling client, you’ll find plenty to discover in a dynamic team that thrives on helping people.
Requirements
- Providing excellent client support and issue resolution via email, phone, and live chat.
- Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products.
- Working efficiently and effectively to achieve and exceed Key Performance Indicators.
- Proactively improving LEAP's self-support centre by developing better self-help material (written how-to articles, demo videos, etc).
- Building productive client relationships and high client satisfaction.
What you'll bring
- At least 1 year’s experience in a customer facing environment.
- Excellent communication, customer service, and writing skills.
- Strong analytical and problem-solving skills.
- Competence with Microsoft products, in particular, Word and Excel.
- Demonstrated strong collaborative teamwork and people skills.
- Experience with Salesforce or another CRM system would be beneficial.
- Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
- Attention to detail, ability to manage time effectively, and ability to meet deadlines.
- Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous.
Benefits
- Generous professional development fund
- Support for training, learning, and career progression
- Private health insurance (including dental and optical)
- £80 monthly gym contribution
- Employee Assistance Programme
- Life insurance cover
- 8% employer pension contribution
- PerkBox membership with discounts and rewards
- Cycle to Work scheme
- Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence
- 25 days annual leave + 8 bank holidays
- Enhanced parental leave
- One paid volunteer day each year for a charity of your choice
- Work anniversary rewards
Work environment
Friendly, supportive, and driven culture. Free healthy breakfast, light lunch, and snacks. Monthly socials.
Closing Date: Friday, 5th June. We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.
You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.
Helpdesk Technician in London employer: LEAP Legal Software
LEAP is an exceptional employer, offering a vibrant and supportive work culture in the heart of Battersea, London. With a strong focus on employee growth, generous professional development funds, and a commitment to health and wellbeing, LEAP empowers its team members to thrive both personally and professionally. The hybrid working model allows for flexibility, while the collaborative environment fosters innovation and camaraderie among the 1000+ passionate 'LEAPsters'.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Technician in London
✨Tip Number 1
Get to know the company inside out! Research LEAP and its products so you can chat confidently about how you can help their clients. This shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your problem-solving skills! Think of common tech issues and how you'd resolve them. Being able to demonstrate your analytical skills during the interview will set you apart from the crowd.
✨Tip Number 3
Network like a pro! Connect with current LEAP employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the LEAP family right from the start.
We think you need these skills to ace Helpdesk Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Helpdesk Technician role. Highlight your customer service experience and any relevant skills, especially with Microsoft products and CRM systems like Salesforce. We want to see how you can help us help our clients!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and the company. Tell us why you’re excited about joining LEAP and how your skills align with our mission to support lawyers.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and provide excellent client support, so don’t hold back on those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to take the next step in your career with us at LEAP!
How to prepare for a job interview at LEAP Legal Software
✨Know Your Stuff
Make sure you have a solid understanding of LEAP's products and services. Familiarise yourself with their key functions and how they help lawyers. This will not only show your enthusiasm but also help you answer questions confidently.
✨Show Off Your Communication Skills
As a Helpdesk Technician, communication is key. Practice explaining technical concepts in simple terms. During the interview, be clear and concise in your responses, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've resolved customer issues in the past. Think about specific situations where you used your analytical skills to troubleshoot problems. This will highlight your ability to think on your feet and provide excellent client support.
✨Emphasise Teamwork
LEAP values collaboration, so be ready to discuss your experience working in teams. Share examples of how you've contributed to team success and built productive relationships with colleagues. This will show that you’re a great fit for their friendly and supportive culture.
