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For Companies At a Glance
- Tasks: Support and optimise Kubernetes platforms while troubleshooting and responding to incidents.
- Company: Join SOS, a leading legal tech provider with a focus on innovation.
- Benefits: Enjoy competitive salary, private health insurance, and 25 days holiday.
- Why this job: Make a real impact in the legal sector with cutting-edge technology.
- Qualifications: Experience with Kubernetes, CI/CD pipelines, and Azure infrastructure required.
- Other info: Hybrid work model with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Full-time, permanent position with a hybrid work model (3 days in office, 2 days remote).
About SOS
As part of the LEAP group, our dedication to excellence and customer-focused approach has made us a trusted partner for legal professionals nationwide. Working alongside our team of passionate and driven individuals provides you with the opportunity to grow, develop, and make a meaningful impact in the legal sector. At SOS our passion for advancing legal technology has made us a leading provider of legal software solutions. With decades of experience, we deliver innovative, reliable, and user-friendly software that enhances efficiency and ensures compliance - ultimately helping law firms streamline their operations. Our Practice Management software is widely recognised across the profession, and our customisable solutions empower firms to work in the way that best suits their needs.
The role
We are seeking a hands-on DevOps / Platform Support Engineer to help ensure the stability, reliability, and smooth operation of our Kubernetes-based platforms across the UK, Ireland, and Australia. This role focuses on monitoring, incident response, platform troubleshooting, and deployment support. You will work closely with our AU DevOps team, providing UK/IE daytime coverage for global environments, responding to alerts, fixing live issues, and supporting ongoing platform improvements.
Requirements
- What you’ll do
- Monitoring & Incident Response
- Monitor platforms using Grafana and Lens, identifying anomalies or degraded service.
- Respond to alerts across UK / IE / AU, including disk usage, liveness probes, and system health issues.
- Diagnose and resolve restart loops, partial recoveries, and failed overnight restarts.
- Analyse logs following crashes to identify causes and recommend fixes.
- Perform day-to-day Kubernetes support, including fixing failed startups and resolving PVC issues.
- Adjust client Kubernetes resource requests and limits, or escalate to AU where required.
- Support AU-led Kubernetes upgrades, escalating to Microsoft support when necessary.
- Monitor and manage disk resizing and overnight redeployments.
- Fix staging environment issues (prod → staging), including certificate, database, and pipeline failures.
- Support live system startups and unplanned outages.
- Monitor for changes made by AU teams that may impact UK/IE systems and provide feedback.
- Troubleshoot and fix GitLab pipeline issues, including: Client Kubernetes pipelines, PE application and extractor builds, Token renewals and pipeline configuration problems.
- Assist with changes to existing pipelines and deployment workflows.
- Provide hands-on support for platform migrations, including legacy and extractor-based migrations.
- Apply or assist with SQL changes for migration extractors where needed.
- Manage access, credentials, and permissions for SQL databases across environments.
- Monitor and optimise Azure-hosted SQL (CPU, disk, performance).
- Support VM provisioning and infrastructure needs.
- Manage GOAT / PEAR toolpack rollouts and raise issues where improvements or fixes are required.
- Identify operational gaps and contribute to platform stability and reliability improvements.
- Support ad-hoc DevOps work raised by the wider engineering organisation.
- Strong experience supporting Kubernetes in production environments.
- Hands-on experience with Grafana, Lens, and alerting systems.
- Solid understanding of CI/CD pipelines, particularly GitLab.
- Experience with Azure infrastructure, including Azure-hosted SQL and SQL.
- Confident troubleshooting certificates, databases, pipelines, and system startup issues.
- Comfortable working across regions and time zones with distributed teams.
- Strong problem-solving and incident management mindset, working closely with the development team.
Benefits
On top of a competitive salary, we also offer an excellent benefits package:
- SOS pays 8% of your qualifying salary into your pension.
- Private health insurance, including optical and dental.
- Life insurance cover.
- Employee Assistance Program.
- PerkBox membership.
- 25 days holiday (plus 8 bank holidays).
- Free light lunch and snacks.
Closing date: Friday, 20th February. We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to apply as soon as possible.
It’s fine to use AI to help with your application - just keep it genuine and make sure it reflects you. A real person will read your CV and chat with you if you’re invited to interview - we want to get to know the real you, not just ChatGPT.
More you should know
Discover SOS. Meet our team. Discover more SOS opportunities.
DevOps Platform in London employer: LEAP Legal Software
Contact Detail:
LEAP Legal Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DevOps Platform in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at SOS. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by brushing up on your Kubernetes skills and incident management strategies. Be ready to share specific examples of how you've tackled challenges in past roles – it shows you're hands-on and ready to jump in!
✨Tip Number 3
Don’t forget to showcase your problem-solving mindset during interviews. Talk about how you approach troubleshooting and improving platform stability. This is key for a DevOps role, and we love hearing about your thought process!
✨Tip Number 4
Apply through our website for the best chance of getting noticed! It’s the quickest way to get your application in front of the right people. Plus, it shows you’re genuinely interested in joining our team at SOS.
We think you need these skills to ace DevOps Platform in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the DevOps role. Highlight your hands-on experience with Kubernetes, Grafana, and CI/CD pipelines to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about DevOps and how you can contribute to our team. Share specific examples of your problem-solving skills and incident management experience.
Showcase Your Technical Skills: Don’t shy away from listing your technical proficiencies! We want to see your experience with Azure infrastructure and troubleshooting techniques. Be clear and concise about what you bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands quickly. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at LEAP Legal Software
✨Know Your Kubernetes Inside Out
Make sure you brush up on your Kubernetes knowledge before the interview. Be ready to discuss your hands-on experience with Kubernetes in production environments, as well as any troubleshooting you've done with failed startups or PVC issues. This will show that you're not just familiar with the technology but can also handle real-world challenges.
✨Familiarise Yourself with Monitoring Tools
Since the role involves monitoring platforms using tools like Grafana and Lens, it’s crucial to understand how these tools work. Prepare to talk about how you've used them to identify anomalies or respond to alerts in past roles. Being able to share specific examples will demonstrate your practical experience and problem-solving skills.
✨Understand CI/CD Pipelines
Get comfortable discussing CI/CD processes, especially with GitLab. Be prepared to explain how you've troubleshot pipeline issues in the past, including client Kubernetes pipelines and deployment workflows. Showing that you can navigate these systems will highlight your technical expertise and readiness for the role.
✨Show Your Team Spirit
This position requires working closely with distributed teams across different time zones. Be ready to share examples of how you've collaborated with others in similar situations. Emphasising your ability to communicate effectively and support team efforts will make you a standout candidate.
