At a Glance
- Tasks: Provide top-notch technical support for legal software and troubleshoot complex issues.
- Company: Join a leading legal tech company dedicated to innovation and customer success.
- Benefits: Enjoy a competitive salary, private health insurance, and generous pension contributions.
- Other info: Hybrid work model with opportunities for growth and learning.
- Why this job: Make a real impact in the legal sector while developing your technical skills.
- Qualifications: Experience in technical support and a strong understanding of software environments required.
The predicted salary is between 36000 - 60000 € per year.
As part of the LEAP group, our dedication to excellence and customer-focused approach has made us a trusted partner for legal professionals nationwide. Working alongside our team of passionate and driven individuals provides you with the opportunity to grow, develop, and make a meaningful impact in the legal sector.
At SOS, our passion for advancing legal technology has made us a leading provider of legal software solutions. With decades of experience, we deliver innovative, reliable, and user-friendly software that enhances efficiency and ensures compliance - ultimately helping law firms streamline their operations. Our Practice Management software is widely recognised across the profession, and our customisable solutions empower firms to work in the way that best suits their needs.
As a Technical Support Specialist, you will be the frontline technical expert for our customers, providing high-quality support for our on-premise legal case management software. You will diagnose and resolve software, infrastructure, and configuration issues, working closely with customers, internal development teams, and implementation consultants.
This role is ideal for someone who enjoys problem-solving, has strong technical foundations, and takes pride in helping customers succeed in complex environments.
- Provide 2nd-line (and complex 1st-line) technical support to our clients using our legal case management software, via phone and email correspondence.
- Develop in-depth knowledge of SOS’s software and systems and collaborate with escalations to the Development team to deliver improved integration services.
- Troubleshoot application, database, and environment-related issues (Windows servers, networking, integrations, etc.).
- Analyse logs, databases, and system configurations to identify root causes.
- Support software upgrades, patches, and customer environments where required.
- Support both internal teams and our customers with Helpdesk enquiries.
- Attend all Learning & Development training sessions and complete all related assessments.
Experience in a technical support, application support, or service desk role is required, along with:
- Strong understanding of on-premise software environments.
- Windows Server environments.
- Progress Databases (e.g. Querying, basic performance analysis).
- Application configuration and troubleshooting.
- Experience supporting case management, legal, public sector, or enterprise systems.
- Networking concepts (firewalls, ports, certificates).
- ITIL knowledge or experience in structured support environments.
- Strong ability to find creative solutions to situations.
On top of a competitive salary, we also offer an excellent benefits package:
- SOS pays 8% of your qualifying salary into your pension.
- Private health insurance, including optical and dental.
- Life insurance cover.
- Employee Assistance Program.
IT Support Technician - Urgent in Leeds employer: LEAP Legal Software
At SOS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the legal technology sector. Our hybrid working model allows for flexibility while our commitment to employee growth is evident through comprehensive training and development opportunities. With competitive benefits including generous pension contributions and private health insurance, joining our team means making a meaningful impact while enjoying a supportive and rewarding work environment in Leeds.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician - Urgent in Leeds
✨Tip Number 1
Get to know the company inside out! Research SOS and their software solutions. Understanding their products and values will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your problem-solving skills! Since this role involves troubleshooting, prepare for scenario-based questions. Think about how you'd approach common technical issues and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at SOS.
We think you need these skills to ace IT Support Technician - Urgent in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your technical skills and any relevant experience in software support, especially with legal case management systems. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how your problem-solving skills can help our customers succeed. Keep it engaging and personal – we love a bit of personality!
Show Off Your Technical Know-How:In your application, don’t shy away from showcasing your technical expertise. Mention specific tools, technologies, or methodologies you’ve used, especially those related to Windows servers and database troubleshooting. We’re looking for someone who knows their stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at SOS!
How to prepare for a job interview at LEAP Legal Software
✨Know Your Stuff
Make sure you brush up on the technical skills mentioned in the job description. Familiarise yourself with Windows Server environments, Progress Databases, and networking concepts. Being able to discuss these topics confidently will show that you're ready to tackle the challenges of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Think about specific situations where you diagnosed problems and implemented solutions. This will demonstrate your ability to think critically and creatively, which is key for a Technical Support Specialist.
✨Understand the Company and Its Products
Do some research on SOS and their legal case management software. Understanding their products and how they help law firms will allow you to tailor your answers and show genuine interest in the company. Plus, it’ll help you ask insightful questions during the interview.
✨Practice Communication Skills
Since you'll be providing support via phone and email, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate effectively and clearly, especially when discussing complex issues.
