At a Glance
- Tasks: Provide top-notch client support via email, phone, and live chat.
- Company: Join LEAP, a leading LegalTech company with a vibrant culture.
- Benefits: Enjoy private health insurance, gym contributions, and generous annual leave.
- Other info: Dynamic team environment with excellent career growth opportunities.
- Why this job: Make a real impact by helping clients thrive with innovative software.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Helpdesk Technician – London, Battersea office
Permanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote.
About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have driven us to reimagining productivity tools for lawyers and their staff, supporting our guiding purpose: to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.
The Opportunity
Help is at the heart of everything we do at LEAP, and no one knows that better than the friendly faces and voices of our invaluable Client Support Team. Responding in real time using our Salesforce technology stack, including Service Cloud, our team of attentive problem solvers acts quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat.
What you'll do:
- Providing excellent client support and issue resolution via email, phone, and live chat.
- Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products.
- Working efficiently and effectively to achieve and exceed Key Performance Indicators.
- Proactively improving LEAP's self-support centre by developing better self-help material (written how-to articles, demo videos, etc).
- Building productive client relationships and high client satisfaction.
What you'll bring:
- At least 1 year’s experience in a customer facing environment.
- Excellent communication, customer service, and writing skills.
- Strong analytical and problem-solving skills.
- Competence with Microsoft products, in particular, Word and Excel.
- Demonstrated strong collaborative teamwork and people skills.
- Experience with Salesforce or another CRM system would be beneficial.
- Strong level of enthusiasm and an ability to work within an intellectually stimulating, high‑energy team.
- Attention to detail, ability to manage time effectively, and ability to meet deadlines.
- Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous.
What you'll get:
- Generous professional development fund
- Support for training, learning, and career progression
- Private health insurance (including dental and optical)
- £80 monthly gym contribution
- Employee Assistance Programme
- Life insurance cover
- 8% employer pension contribution
- PerkBox membership with discounts and rewards
- Cycle to Work scheme
- Access to LEAP Home – a program unique to LEAP to support you in buying your primary residence
- 25 days annual leave + 8 bank holidays
- Enhanced parental leave
- One paid volunteer day each year for a charity of your choice
- Work anniversary rewards
- Friendly, supportive, and driven culture
- Free healthy breakfast, light lunch, and snacks
- Monthly socials
Life at LEAP Discover the human side of cutting edge LegalTech
Closing Date: Friday, 5th June
Hybrid Helpdesk Technician – London (LegalTech) employer: LEAP Legal Software
LEAP is an exceptional employer that fosters a friendly and supportive work culture, where employees are encouraged to grow and develop their careers in the dynamic field of LegalTech. With a hybrid working model, generous professional development opportunities, and a strong focus on health and wellbeing, LEAP ensures that its team members thrive both personally and professionally while making a meaningful impact in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Helpdesk Technician – London (LegalTech)
✨Tip Number 1
Get to know the company inside out! Research LEAP's products and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly face can make all the difference when it comes to landing that interview.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to client support. Think about how you'd handle tricky situations and be ready to share your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the LEAP family!
We think you need these skills to ace Hybrid Helpdesk Technician – London (LegalTech)
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for helping others shine through. We want to see that you’re excited about the opportunity to support clients and make a difference in their day-to-day work.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with what we do at LEAP, so don’t be shy about showcasing your customer service expertise!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, you’ll be communicating with clients, so showing off your communication skills here is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LEAP Legal Software
✨Know Your Stuff
Make sure you have a solid understanding of LEAP's products and services. Familiarise yourself with their software and how it helps lawyers. This will show your genuine interest in the role and help you answer questions confidently.
✨Show Off Your People Skills
Since this role is all about client support, be ready to demonstrate your excellent communication and customer service skills. Think of examples from your past experiences where you successfully resolved issues or built strong relationships with clients.
✨Be Ready for Problem-Solving
Prepare for situational questions that test your analytical and problem-solving abilities. You might be asked how you would handle a specific client issue, so think through your approach and be ready to explain your thought process.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team, company culture, or growth opportunities. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
