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For Companies At a Glance
- Tasks: Support and optimise Kubernetes platforms while troubleshooting issues and ensuring smooth operations.
- Company: Join SOS, a leading legal tech provider with a focus on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, private health insurance, 25 days holiday, and a vibrant work culture.
- Why this job: Make a real impact in the legal sector while working with cutting-edge technology and a passionate team.
- Qualifications: Experience with Kubernetes, CI/CD pipelines, and Azure infrastructure is essential.
- Other info: Flexible hybrid work model and excellent career growth opportunities await you.
The predicted salary is between 36000 - 60000 ÂŁ per year.
DevOps / Platform Support Engineer, Battersea, London — Full-time, permanent position with a hybrid work model (3 days in office, 2 days remote).
About SOS
As part of the LEAP group, our dedication to excellence and customer-focused approach has made us a trusted partner for legal professionals nationwide. Working alongside our team of passionate and driven individuals provides you with the opportunity to grow, develop, and make a meaningful impact in the legal sector. At SOS our passion for advancing legal technology has made us a leading provider of legal software solutions. With decades of experience, we deliver innovative, reliable, and user-friendly software that enhances efficiency and ensures compliance - ultimately helping law firms streamline their operations. Our Practice Management software is widely recognised across the profession, and our customisable solutions empower firms to work in the way that best suits their needs.
The role
We are seeking a hands‑on DevOps / Platform Support Engineer to help ensure the stability, reliability, and smooth operation of our Kubernetes‑based platforms across the UK, Ireland, and Australia. This role focuses on monitoring, incident response, platform troubleshooting, and deployment support. You will work closely with our AU DevOps team, providing UK/IE daytime coverage for global environments, responding to alerts, fixing live issues, and supporting ongoing platform improvements.
Responsibilities
- Monitoring & Incident Response
- Monitor platforms using Grafana and Lens, identifying anomalies or degraded service.
- Respond to alerts across UK / IE / AU, including disk usage, liveness probes, and system health issues.
- Diagnose and resolve restart loops, partial recoveries, and failed overnight restarts.
- Analyse logs following crashes to identify causes and recommend fixes.
- Perform day‑to‑day Kubernetes support, including fixing failed startups and resolving PVC issues.
- Adjust client Kubernetes resource requests and limits, or escalate to AU where required.
- Support AU‑led Kubernetes upgrades, escalating to Microsoft support when necessary.
- Monitor and manage disk resizing and overnight redeployments.
- Fix staging environment issues (prod → staging), including certificate, database, and pipeline failures.
- Support live system startups and unplanned outages.
- Monitor for changes made by AU teams that may impact UK/IE systems and provide feedback.
- Troubleshoot and fix GitLab pipeline issues, including: Client Kubernetes pipelines, PE application and extractor builds, Token renewals and pipeline configuration problems.
- Assist with changes to existing pipelines and deployment workflows.
- Provide hands‑on support for platform migrations, including legacy and extractor‑based migrations.
- Apply or assist with SQL changes for migration extractors where needed.
- Manage access, credentials, and permissions for SQL databases across environments.
- Monitor and optimise Azure‑hosted SQL (CPU, disk, performance).
- Support VM provisioning and infrastructure needs.
- Manage GOAT / PEAR toolpack rollouts and raise issues where improvements or fixes are required.
- Identify operational gaps and contribute to platform stability and reliability improvements.
- Support ad‑hoc DevOps work raised by the wider engineering organisation.
What You'll Bring
- Strong experience supporting Kubernetes in production environments.
- Hands‑on experience with Grafana, Lens, and alerting systems.
- Solid understanding of CI/CD pipelines, particularly GitLab.
- Experience with Azure infrastructure, including Azure‑hosted SQL and SQL.
- Confident troubleshooting certificates, databases, pipelines, and system startup issues.
- Comfortable working across regions and time zones with distributed teams.
- Strong problem‑solving and incident management mindset, working closely with the development team.
Benefits
On top of a competitive salary, we also offer an excellent benefits package:
- SOS pays 8% of your qualifying salary into your pension.
- Private health insurance, including optical and dental.
- Life insurance cover.
- Employee Assistance Program.
- PerkBox membership.
- 25 days holiday (plus 8 bank holidays).
- Free light lunch and snacks.
Closing date: Friday, 13th January. We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to apply as soon as possible.
DevOps Platform / Support Engineer employer: LEAP Legal Software
Contact Detail:
LEAP Legal Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DevOps Platform / Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with current employees at SOS. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your Kubernetes knowledge and incident response strategies. We want to see how you tackle real-world problems, so think of examples from your past experiences that showcase your skills.
✨Tip Number 3
Don’t forget to show your passion for legal tech! At SOS, we love seeing candidates who are genuinely excited about how technology can improve the legal sector. Share your thoughts on recent trends or innovations during your interview.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at SOS!
We think you need these skills to ace DevOps Platform / Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the DevOps / Platform Support Engineer role. Highlight your hands-on experience with Kubernetes, Grafana, and CI/CD pipelines to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about legal tech and how you can contribute to our team. Share specific examples of your problem-solving skills and incident management experience to show us what you bring to the table.
Showcase Your Technical Skills: Don’t shy away from listing your technical proficiencies! We want to see your experience with Azure infrastructure, SQL databases, and any troubleshooting you've done in production environments. Be specific!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to receive your application and start the conversation!
How to prepare for a job interview at LEAP Legal Software
✨Know Your Tech Stack
Make sure you’re well-versed in Kubernetes, Grafana, and GitLab. Brush up on your knowledge of CI/CD pipelines and Azure infrastructure. Being able to discuss your hands-on experience with these tools will show that you’re ready to hit the ground running.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific incidents or troubleshooting scenarios. Think about past experiences where you resolved issues in production environments and be ready to share those stories. This will demonstrate your problem-solving skills and incident management mindset.
✨Understand the Company Culture
SOS values a customer-focused approach and teamwork. Research their mission and values, and think about how your personal values align with theirs. Be prepared to discuss how you can contribute to their culture and support their goals in the legal tech space.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and ongoing projects. This shows your genuine interest in the position and helps you assess if it’s the right fit for you. Consider asking about their approach to platform improvements or how they handle cross-regional collaboration.
