At a Glance
- Tasks: Solve complex problems and design innovative solutions for clients in the legal sector.
- Company: Join a leading legal tech company dedicated to excellence and client satisfaction.
- Benefits: Enjoy competitive salary, private medical insurance, and 25 days annual leave.
- Other info: Hybrid working model with opportunities for growth and continuous learning.
- Why this job: Make a meaningful impact while working with cutting-edge technology and passionate professionals.
- Qualifications: Experience in technical support or consultancy, with a focus on client-facing solutions.
The predicted salary is between 40000 - 50000 £ per year.
About SOS
As part of the LEAP group, our dedication to excellence and customer-focused approach has made us a trusted partner for legal professionals nationwide. Working alongside our team of passionate and driven individuals provides you with the opportunity to grow, develop, and make a meaningful impact in the legal sector. At SOS, our passion for advancing legal technology has made us a leading provider of legal software solutions. With decades of experience, we deliver innovative, reliable, and user-friendly software that enhances efficiency and ensures compliance, ultimately helping law firms streamline their operations. Our Practice Management software is widely recognised across the profession, and our customisable solutions empower firms to work in the way that best suits their needs.
The role
We are looking for a technically strong, client-focused professional to join our Client Services team in a role that blends 2nd line technical expertise with client-facing consultancy. This opportunity is ideal for someone who enjoys solving complex problems but also wants to work more closely with clients, shaping solutions that genuinely improve how they operate. You’ll act as a senior escalation point for technical issues, while also working directly with clients to design, configure and evolve solutions across our platform, from front-end customisation through to integrations and workflow optimisation. You will also play a role in exploring and embedding emerging technologies, including AI-enabled capabilities, to enhance client outcomes, improve service delivery, and drive innovation.
Working Pattern & Location
09:00 – 17:30 Monday to Friday, Bath Office. Hybrid working pattern, 2 days office, and 3 days home working.
Reports to: Head of Consultancy
Requirements
What you'll do
- Client Solutions & Delivery
- Work with clients to understand requirements and translate them into practical, scalable solutions
- Configure workflows, front-end features, reports, and third-party integrations
- Help clients maximise value from the platform through continuous improvement and optimisation
- Define best practice approaches, reusable solution patterns, and delivery documentation
- Use the SOS Script Designer Toolkit to design, adapt, test, and improve scripted workflows
- Translate legal workflow requirements into efficient scripted processes that reflect how each firm works
- Provide scripting guidance, troubleshooting, consultancy, and full scripting services where required
- 2nd Line Technical Support
- Act as a senior escalation point for complex workflow, configuration, data, and integration issues
- Own technical issues end-to-end, ensuring clear communication and high-quality resolution
- Work with Development teams on defects, enhancements, and root cause analysis
- Innovation & Continuous Improvement
- Identify ways to make service delivery more efficient, scalable, and consistent
- Contribute to tooling, accelerators, frameworks, and reusable delivery assets
- Stay current with legal technology and modern software practices
- Client Enablement & Knowledge Sharing
- Deliver client-focused webinars, workshops, and training sessions
- Create clear documentation, knowledge base content, and practical examples
- Share knowledge internally and help strengthen the team’s technical capability
What you'll bring
Experience & Background
- Experience in 2nd line support, technical services, or systems consultancy
- Background in legal software, professional services, or complex business systems would be advantageous
- Proven ability to deliver client-facing technical solutions
- Experience with workflow automation, scripting, templates, or process-driven solutions
- Ability to translate business and legal processes into structured system workflows
- Confident managing complex issues in high-pressure environments
Desirable Experience
- Interest or experience in AI, automation, or emerging technologies
- Experience with legal or case management systems
- Knowledge of SOS Script Designer Toolkit, legal workflow automation, or case management scripting
- Exposure to enterprise or on-premise software environments
Technical Skills
Essential:
- Understanding of software development concepts
- Familiarity with issue tracking, version control, and release processes
Desirable:
- SQL, APIs, integrations, JSON, or Python
- Workflow scripting, process mapping, template configuration, and structured testing
Benefits
What you'll get
Alongside a competitive salary, we offer a comprehensive benefits package, including:
- SOS pays 8% of your qualifying salary into your pension
- Private medical insurance, including dental and optical cover
- Life Insurance cover
- Employee Assistance Programme (EAP)
- PerkBox membership and employee perks
- 25 days annual leave, plus bank holidays
- Complimentary light lunches and office snacks
More you should know
Discover SOS
Meet our team
Discover more SOS opportunities
Technical Solutions Consultant in Bath employer: LEAP Legal Software
At SOS, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration in the heart of Bath. Our commitment to employee growth is evident through continuous training opportunities and a hybrid working model that promotes work-life balance, allowing you to thrive both personally and professionally. With competitive benefits including private medical insurance and generous annual leave, joining our team means becoming part of a forward-thinking company dedicated to making a meaningful impact in the legal technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Solutions Consultant in Bath
✨Tip Number 1
Get to know the company inside out! Research SOS and its legal software solutions. Understanding their products and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that Technical Solutions Consultant role.
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your knowledge of workflow automation, scripting, and any relevant technologies mentioned in the job description. Being able to confidently discuss these topics will set you apart from other candidates.
✨Tip Number 4
Don’t forget to showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in the past. This will demonstrate your ability to handle the challenges that come with the Technical Solutions Consultant position.
We think you need these skills to ace Technical Solutions Consultant in Bath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Solutions Consultant role. Highlight your experience in 2nd line support and any relevant skills that align with our client-focused approach. We want to see how you can bring value to our team!
Showcase Your Technical Skills:Don’t hold back on showcasing your technical expertise! Whether it’s your knowledge of workflow automation or experience with scripting, let us know how you can tackle complex issues and improve service delivery. We love a candidate who can blend tech skills with client interaction.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate straightforward communication, especially when it comes to technical solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at SOS!
How to prepare for a job interview at LEAP Legal Software
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around workflow automation and scripting. Familiarise yourself with the SOS Script Designer Toolkit and be ready to discuss how you've used similar tools in past roles.
✨Understand the Legal Landscape
Since this role is focused on legal software solutions, it’s crucial to have a grasp of the legal sector's needs. Research common challenges law firms face and think about how technology can solve these issues.
✨Prepare for Client-Facing Scenarios
Expect questions that assess your client interaction skills. Prepare examples of how you've successfully managed client relationships and resolved complex issues, showcasing your ability to translate technical jargon into user-friendly solutions.
✨Showcase Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. Think through how you would approach a complex technical issue or a client request, demonstrating your analytical thinking and innovative mindset.
