At a Glance
- Tasks: Support UK law firms by ensuring they maximise the use of our innovative legal software.
- Company: Join a leading LegalTech company with a customer-first mindset and a collaborative culture.
- Benefits: Enjoy career development, private health insurance, gym contributions, and generous annual leave.
- Other info: Dynamic work environment with opportunities for training and team socials.
- Why this job: Make a real impact in the legal industry while developing valuable skills in client success.
- Qualifications: Experience in client relations, strong communication skills, and knowledge of law firm practices.
The predicted salary is between 38250 - 46750 £ per year.
Description
The Role
Client Success Consultant - Legal Tech
Location
Bath or Leeds (Hybrid) | Permanent | Full-Time
Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step.
About SOS
As part of the LEAP group, we are committed to excellence and a customer-first mindset, earning the trust of legal professionals across the country.
Joining our team of passionate, driven individuals offers the opportunity to grow, develop your skills, and make a meaningful impact in the legal industry.
At SOS, our passion for advancing legal technology has made us a leading provider of legal software solutions.
With decades of experience, we deliver innovative, reliable, and user-friendly software that enhances efficiency and ensures compliance, ultimately helping law firms streamline their operations.
Our Practice Management software is widely recognised across the profession, and our customisable solutions empower firms to work in the way that best suits their needs.
The Opportunity
We are looking for an experienced, proactive, and professional
Client Success Consultant.
You will leverage your expert knowledge of our systems to benefit our extensive client base of UK law firms and set them up for success throughout their client journey.
Working closely with a portfolio of clients, you will understand their business needs and educate them on best practices they can use to help meet their goals.
You will provide proactive care with check-ins, training plans, and remote meetings, ultimately resulting in your clients having the confidence to use our software to its fullest and increasing the likelihood of us retaining their business.
This is a valuable opportunity to develop, hone, and utilise a multitude of valuable skills, including support, upselling, business analysis, and public speaking, all with the unified goal of guiding clients to a satisfactory outcome.
Requirements
What you'll do
- Act as a key liaison between the company and our clients, developing a strong understanding of their organisation, key stakeholders, processes and business objectives.
- Analyse client requirements in depth to identify opportunities to align our software and services with their goals.
- Build trusted client relationships and use your knowledge of their business to ensure they have access to the products and services they need to succeed.
- Gather, understand and communicate client feedback to internal teams, helping to shape product enhancements, new features and service improvements.
- Act as the voice of the client internally, ensuring their needs and feedback are considered as part of key business decisions.
- Work closely with Product Management, Sales, Marketing and other teams to provide insight into opportunities to improve the user experience, product capabilities, client engagement and adoption.
- Manage client expectations effectively, understanding the scope of our responsibilities and confidently setting appropriate boundaries where requests fall outside what can reasonably be delivered.
- Stay up to date with industry trends, emerging technologies and best practices to continually build your knowledge and provide greater value to clients.
- Collaborate effectively with colleagues across the business, listening to different perspectives, ideas and concerns.
- Communicate ideas clearly and constructively within a team environment.
- Be a dependable and proactive team member, taking ownership of your work, meeting deadlines and completing agreed actions to a high standard.
- What you'll bring
- Advanced knowledge of Microsoft Word, Excel and Outlook.
- The ability to explain technical solutions and workarounds clearly, simply and concisely.
- A strong understanding of law firm culture, working practices and client expectations.
- Knowledge and understanding of the Solicitors Accounts Rules.
- Previous experience delivering on-site training.
- Excellent interpersonal skills, with the ability to build trust, establish rapport and develop strong, long-lasting client relationships.
- Strong written and verbal communication skills, with the ability to explain complex concepts in a clear and accessible way.
- Strong analytical and problem-solving skills, enabling you to understand client requirements, troubleshoot issues and identify effective solutions.
- Confidence working with software systems, with the ability to quickly learn and understand complex applications.
- A proven track record of delivering excellent client service, achieving targets and building successful long-term relationships.
- The ability to thrive in a fast-paced, dynamic environment, adapt to changing priorities and effectively manage multiple client relationships.
- A collaborative approach, with the ability to work across teams and make effective use of internal expertise and resources to meet client needs.
- A full UK driving licence and access to a car.
- Flexibility and willingness to travel as required.
Benefits
- What you'll get
- Career Development
- Generous professional development fund to support your growth.
- Ongoing opportunities for training, learning and career progression.
- Health & Wellbeing
- Private health insurance, including dental and optical cover.
- £80 monthly contribution towards your gym membership.
- Access to our Employee Assistance Programme.
- Life insurance cover for added peace of mind.
- Financial Benefits
- 8% employer pension contribution.
- Perk Box membership, giving you access to a range of discounts and rewards.
- Cycle to Work scheme.
- Access to
LEAP Home , our unique programme designed to support you in purchasing your primary residence.
- Time Off
- 25 days’ annual leave, plus 8 bank holidays.
- Enhanced parental leave.
- One paid volunteer day each year to support a charity of your choice.
- Our Work Environment
- A friendly, supportive and ambitious culture.
- Free healthy breakfast, light lunch and snacks.
- Regular team socials and opportunities to connect with colleagues.
- More you should know
- Discover SOS
- Meet our team
- Discover more SOS opportunities
Client Success Consultant in Bath employer: LEAP Legal Software
LEAP Legal Software is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Battersea, London. With a strong commitment to employee growth, we provide extensive training support and a generous benefits package, including private health insurance and ample annual leave, ensuring our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Consultant in Bath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LEAP Legal Software. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LEAP Legal Software before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Consultant in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LEAP Legal Software:Your cover letter is your chance to shine! Tell us why you want to work at LEAP Legal Software specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LEAP Legal Software!
How to prepare for a job interview at LEAP Legal Software
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
