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For Companies At a Glance
- Tasks: Provide top-notch technical support and guide clients through onboarding and training.
- Company: Join LEAP, a global leader in LegalTech with a collaborative culture.
- Benefits: Enjoy generous professional development, health insurance, and 25 days annual leave.
- Other info: Dynamic team atmosphere with opportunities for career growth and personal development.
- Why this job: Make a real impact by enhancing client experiences in a fast-growing tech environment.
- Qualifications: 3 years in technical support and strong customer relationship skills.
The predicted salary is between 30000 - 40000 £ per year.
About the role
Location: Nottingham, London (Hybrid)
About LEAP
LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms. Our mission is simple: to help lawyers who help people. Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium-sized law firms worldwide.
Meet the team
WillSuite, part of LEAP, is expanding, and we’re looking for someone to join us at an exciting point in our journey. This role is well suited to someone with experience in Technical Support and Customer Success. You’ll gain hands‑on exposure across the entire client lifecycle, from onboarding and training through to ongoing support, while helping to shape the overall client experience. You’ll work closely with a small, collaborative team, giving you real ownership, strong visibility, and the opportunity to make a meaningful impact as we continue to grow.
What you’ll do
- Deliver first-line technical support, diagnosing and resolving customer issues efficiently
- Support clients with day‑to‑day queries, ensuring a high standard of service at all times
- Guide new clients through onboarding, ensuring a smooth setup and positive first experience
- Deliver onboarding and training sessions to help customers confidently use the product
- Act as a trusted point of contact, building strong relationships with clients
- Handle incoming queries via phone, email, or ticketing systems, keeping customers informed throughout
- Escalate more complex issues to the appropriate teams, following through to resolution
- Help improve the overall client experience and internal processes
- Contribute to training materials, documentation, and enablement resources
What we’re looking for
- Around 3 years’ experience in a first‑line support or similar customer‑facing technical support role
- Providing first‑line technical support to customers, troubleshooting issues and ensuring timely resolution
- Supporting clients throughout their journey, from onboarding and setup to ongoing day‑to‑day assistance
- Delivering training sessions to help customers get the most out of the product
- Acting as a key point of contact for client queries, building strong and trusted relationships
- Investigating and escalating more complex technical issues where needed
- Identifying opportunities to enhance processes, documentation, and support materials
- Gathering customer feedback and helping to shape product improvements
Desirable
- Legal or Accounting background
What you’ll get
- Career & Growth: Generous professional development fund. Support for training, learning, and career progression.
- Health & Wellbeing: Private health insurance (including dental and optical). £80 monthly gym contribution. Employee Assistance Programme. Life insurance cover.
- Financial Benefits: 8% employer pension contribution. PerkBox membership with discounts and rewards. Cycle to Work scheme.
- Time to Recharge: 25 days annual leave + 8 bank holidays. Enhanced parental leave. 1 paid volunteer day each year for a charity of your choice. Work anniversary rewards.
- In the Office: Friendly, supportive, and driven culture. Free healthy breakfast, light lunch, and snacks.
Closing Date: Friday, 14th May
Technical Support Specialist in Nottingham employer: LEAP Legal Software Pty
Contact Detail:
LEAP Legal Software Pty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current employees at LEAP or similar companies on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd handle tricky customer queries and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for LegalTech! Familiarise yourself with LEAP's products and think about how you can contribute to improving client experiences. This will impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Technical Support Specialist in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Support Specialist role. Highlight your experience in first-line support and any relevant skills that match what we're looking for. This shows us you’re genuinely interested and have done your homework!
Showcase Your Customer Skills: Since this role is all about building strong relationships with clients, don’t forget to include examples of how you've successfully supported customers in the past. We want to see how you’ve made a positive impact on their experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LEAP Legal Software Pty
✨Know Your Tech Inside Out
Make sure you’re familiar with the technical aspects of the role. Brush up on common troubleshooting techniques and the software LEAP offers. Being able to discuss specific features and how they benefit users will show your genuine interest and expertise.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully resolved customer issues or improved client relationships. Highlighting your ability to communicate effectively and build trust will resonate well with the interviewers.
✨Practice Onboarding Scenarios
Since onboarding is a key part of the role, think through how you would guide a new client through the setup process. Practising this will help you articulate your approach during the interview, demonstrating your readiness to take ownership of the client experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and career goals.