At a Glance
- Tasks: Help clients adopt innovative LegalTech software and ensure their success.
- Company: Join LEAP, a global leader in Legal Practice Productivity Solutions.
- Benefits: Enjoy competitive pay, health perks, and generous leave policies.
- Other info: Friendly culture with great career growth and professional development opportunities.
- Why this job: Make a real impact by supporting legal professionals with cutting-edge technology.
- Qualifications: 3-5 years in customer-facing roles and a passion for tech.
The predicted salary is between 36000 - 60000 £ per year.
Location: Nottingham (Hybrid) | Permanent | Full-Time
Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step.
About LEAP
LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms. Our mission is simple: to help lawyers who help people. Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium‑size law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast‑growing global technology business where ambitious people thrive.
The Opportunity
Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one. You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post‑implementation follow‑ups, you will provide hands‑on support both on‑site and face‑to‑face, ensuring clients feel confident integrating LEAP into their daily operations. This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business‑as‑usual.
What you’ll do:
- Build strong relationships with customers to drive satisfaction, loyalty, and long‑term retention
- Act as a trusted advisor and subject matter expert for LEAP software
- Support customers nationwide to maximise value from their LEAP case management software
- Promote adoption of the full LEAP product suite, including new features and functionality
- Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities
- Proactively address customer concerns and resolve issues in collaboration with internal teams
- Deliver on‑site and remote training sessions to support product adoption and best practice use
- Engage with customers throughout their lifecycle to ensure continued success with LEAP
- Identify opportunities to develop reference customers and support new business initiatives
- Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices
What you’ll bring:
- 3-5 years’ experience in a Customer Success, Account Management, or similar client‑facing role
- Experience managing customer renewals and maintaining service quality
- Willingness to travel nationwide approximately 2 to 3 days per week
- Excellent organisational and time management skills
- Strong written and verbal communication skills
- Self‑motivated, disciplined, and able to work independently
- Passion for technology and helping customers succeed with software
- Ability to clearly explain solutions and workarounds in a simple, concise way
- Full UK driving licence and access to a car (car allowance provided)
- Professional, articulate, and well presented
- Strong working knowledge of Microsoft Word, Excel, and Outlook
Desirable:
- Legal or accounting background or relevant qualifications
- Understanding of small law firm environments and client expectations
- Knowledge of Solicitors’ Accounts Rules
- Experience delivering onsite or remote training
- Basic knowledge of Xero
LEAP is an inclusive, people‑first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application.
What you’ll get:
- Career & Growth: Generous professional development fund, Support for training, learning, and career progression
- Health & Wellbeing: Private health insurance (including dental and optical), £80 monthly gym contribution, Employee Assistance Programme, Life insurance cover
- Financial Benefits: 8% employer pension contribution, PerkBox membership with discounts and rewards, Cycle to Work scheme, Access to LEAP Home – a program unique to LEAP to support you in buying your primary residence
- Time off: 25 days annual leave + 8 bank holidays, Enhanced parental leave, One paid volunteer day each year for a charity of your choice, Work anniversary rewards
- Work environment: Friendly, supportive, and driven culture, Free healthy breakfast, light lunch, and snacks, Monthly socials
Life at LEAP: Discover the human side of cutting edge LegalTech.
Closing Date: Friday, 3rd April. We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible. You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.
Customer Success Manager in Nottingham employer: LEAP Legal Software Pty
LEAP is an exceptional employer that prioritises employee growth and well-being, offering a supportive and inclusive work culture in the thriving LegalTech sector. With generous professional development funds, private health insurance, and a unique programme to assist with home purchases, LEAP ensures its employees feel valued and empowered. The Nottingham location provides a dynamic environment where you can make a meaningful impact while enjoying a friendly atmosphere and engaging team activities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LEAP on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding LEAP's software inside out. Familiarise yourself with their products and think about how you can help clients succeed with them. Show us you’re passionate about tech and customer success!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to explain complex ideas simply. Try role-playing with a friend or family member to get comfortable with articulating your thoughts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the LEAP team!
We think you need these skills to ace Customer Success Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Success Manager role. Highlight relevant experience, especially in client-facing roles, and showcase how you've helped customers succeed with technology.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about LegalTech and how your skills align with our mission to help lawyers. Keep it engaging and personal!
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear, concise language and demonstrate your ability to explain complex ideas simply.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at LEAP Legal Software Pty
✨Know Your Product Inside Out
As a Customer Success Manager, you'll need to be a product expert. Familiarise yourself with LEAP software and its features. Understand how it benefits legal professionals and be ready to discuss specific use cases during your interview.
✨Showcase Your Relationship-Building Skills
This role is all about building strong relationships with clients. Prepare examples of how you've successfully managed client relationships in the past. Highlight your communication skills and any strategies you've used to ensure customer satisfaction.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Think of specific instances where you resolved customer issues or improved processes. This will show your potential employer that you're proactive and can handle the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within LEAP. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
