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- Tasks: Provide 2nd-line support for legal software and troubleshoot complex issues.
- Company: Leading legal software provider based in Leeds with a hybrid work model.
- Benefits: Competitive salary, health insurance, pension contributions, and flexible working.
- Why this job: Join a dynamic team and help customers succeed with innovative legal solutions.
- Qualifications: Solid technical background, experience in support roles, and strong communication skills.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A legal software provider in Leeds is looking for a Technical Support Specialist to join their hybrid team. The role involves providing 2nd-line support for their legal case management software, troubleshooting complex issues, and ensuring customer satisfaction.
Candidates should have solid technical foundations, experience in support roles, and excellent communication skills.
Responsibilities include:
- Managing support requests
- Investigating incidents
- Maintaining documentation
They offer competitive salaries and an excellent benefits package including health insurance and pension contributions.
Hybrid Technical Support Specialist — Legal Software in Leeds employer: LEAP Legal Software Pty
Contact Detail:
LEAP Legal Software Pty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Technical Support Specialist — Legal Software in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. We want to show off our troubleshooting skills and how we handle customer queries with ease.
✨Tip Number 3
Don’t forget to showcase our communication skills! During interviews, let’s explain complex technical issues in simple terms. It’s all about making sure the customer feels understood.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight our relevant experience directly related to the role.
We think you need these skills to ace Hybrid Technical Support Specialist — Legal Software in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience in support roles. We want to see how your background aligns with the responsibilities of troubleshooting complex issues in legal software.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing excellent customer support and how your communication skills can help us maintain high customer satisfaction.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully managed support requests or resolved incidents in the past. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at LEAP Legal Software Pty
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the legal case management software. Familiarise yourself with common issues and troubleshooting techniques, as this will show your potential employer that you’re ready to tackle 2nd-line support challenges head-on.
✨Show Off Your Communication Skills
Since excellent communication is key in this role, practice explaining complex technical concepts in simple terms. You might be asked to demonstrate how you would handle a support request, so think about how you can convey information clearly and effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about past experiences where you successfully resolved technical issues or managed customer expectations. Be ready to share specific examples that highlight your problem-solving skills and customer service approach.
✨Research the Company Culture
Take some time to understand the company’s values and culture. This will help you tailor your responses to align with what they’re looking for in a candidate. Plus, it shows that you’re genuinely interested in being part of their team!
