At a Glance
- Tasks: Provide top-notch client support via email, phone, and live chat.
- Company: Join LEAP Legal Software, a leader in LegalTech.
- Benefits: Health insurance, pension contributions, and generous leave policies.
- Other info: Enjoy a hybrid work model with 3 days in the office and 2 days remote.
- Why this job: Be part of a supportive team and grow your career in tech.
- Qualifications: Excellent customer service skills and experience in a customer-facing role.
The predicted salary is between 30000 - 40000 € per year.
LEAP Legal Software Pty is seeking a Helpdesk Technician in Battersea, London. This is a full-time, permanent position with a hybrid working model of 3 days in the office and 2 days remote.
Join our Client Support Team to provide exceptional client support via email, phone, and live chat, while managing inquiries using Salesforce.
The ideal candidate will have excellent customer service skills, a strong analytical mindset, and experience in a customer-facing role.
LEAP offers health insurance, an employer pension contribution, and generous leave policies, making it an excellent place for career growth and support.
Hybrid Helpdesk Technician for LegalTech Client Support employer: LEAP Legal Software Pty
LEAP Legal Software Pty is an outstanding employer, offering a dynamic work environment in Battersea, London, where you can thrive as a Hybrid Helpdesk Technician. With a strong focus on employee well-being, we provide comprehensive health insurance, a robust pension scheme, and generous leave policies, all while fostering a culture of growth and support. Join us to be part of a dedicated Client Support Team that values exceptional service and offers opportunities for professional development in the innovative LegalTech sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Helpdesk Technician for LegalTech Client Support
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LEAP Legal Software on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common helpdesk scenarios. Think about how you'd handle tricky client inquiries, especially in a legal context. We want to show that we can think on our feet!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Salesforce and any other tools mentioned in the job description. We need to demonstrate that we can hit the ground running from day one.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Let’s make sure they remember us!
We think you need these skills to ace Hybrid Helpdesk Technician for LegalTech Client Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk Technician role. Highlight your customer service skills and any experience you have with Salesforce or similar tools. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your analytical mindset can benefit our Client Support Team. Keep it engaging and personal – we love getting to know you!
Showcase Your Communication Skills:Since this role involves client support via email, phone, and live chat, make sure your written application reflects your communication skills. Be clear, concise, and friendly in your writing – it’s all about making a great first impression!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at LEAP Legal Software Pty
✨Know Your Tech
Familiarise yourself with the tools and software mentioned in the job description, especially Salesforce. Being able to discuss your experience with these platforms will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past roles where you provided exceptional customer service. Think about specific situations where you resolved issues or went above and beyond for a client, as this is crucial for a Helpdesk Technician.
✨Practice Problem-Solving Scenarios
Anticipate common technical issues that clients might face and think through how you would resolve them. This will demonstrate your analytical mindset and ability to handle inquiries effectively during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within LEAP. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
