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- Tasks: Support and optimise Kubernetes platforms while troubleshooting and responding to incidents.
- Company: Join SOS, a leading legal tech provider with a focus on innovation and customer satisfaction.
- Benefits: Enjoy competitive salary, private health insurance, 25 days holiday, and a fun work environment.
- Why this job: Make a real impact in the legal sector while working with cutting-edge technology.
- Qualifications: Experience with Kubernetes, CI/CD pipelines, and Azure infrastructure is essential.
- Other info: Hybrid work model with opportunities for growth and development in a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
DevOps / Platform Support Engineer, Battersea, London
Full-time, permanent position with a hybrid work model (3 days in office, 2 days remote)
About SOS
As part of the LEAP group, our dedication to excellence and customer-focused approach has made us a trusted partner for legal professionals nationwide. Working alongside our team of passionate and driven individuals provides you with the opportunity to grow, develop, and make a meaningful impact in the legal sector. At SOS our passion for advancing legal technology has made us a leading provider of legal software solutions. With decades of experience, we deliver innovative, reliable, and user-friendly software that enhances efficiency and ensures compliance - ultimately helping law firms streamline their operations. Our Practice Management software is widely recognised across the profession, and our customisable solutions empower firms to work in the way that best suits their needs.
The role
We are seeking a hands-on DevOps / Platform Support Engineer to help ensure the stability, reliability, and smooth operation of our Kubernetes-based platforms across the UK, Ireland, and Australia. This role focuses on monitoring, incident response, platform troubleshooting, and deployment support. You will work closely with our AU DevOps team, providing UK/IE daytime coverage for global environments, responding to alerts, fixing live issues, and supporting ongoing platform improvements.
What you'll do
- Monitoring & Incident Response
- Monitor platforms using Grafana and Lens, identifying anomalies or degraded service.
- Respond to alerts across UK / IE / AU, including disk usage, liveness probes, and system health issues.
- Diagnose and resolve restart loops, partial recoveries, and failed overnight restarts.
- Analyse logs following crashes to identify causes and recommend fixes.
- Kubernetes & Platform Operations
- Perform day-to-day Kubernetes support, including fixing failed startups and resolving PVC issues.
- Adjust client Kubernetes resource requests and limits, or escalate to AU where required.
- Support AU-led Kubernetes upgrades, escalating to Microsoft support when necessary.
- Monitor and manage disk resizing and overnight redeployments.
- Live, Staging & Deployment Support
- Fix staging environment issues (prod → staging), including certificate, database, and pipeline failures.
- Support live system startups and unplanned outages.
- Monitor for changes made by AU teams that may impact UK/IE systems and provide feedback.
- CI/CD & GitLab Support
- Troubleshoot and fix GitLab pipeline issues, including: client Kubernetes pipelines, PE application and extractor builds, token renewals and pipeline configuration problems.
- Assist with changes to existing pipelines and deployment workflows.
- Migration, Data & Azure Support
- Provide hands-on support for platform migrations, including legacy and extractor-based migrations.
- Apply or assist with SQL changes for migration extractors where needed.
- Manage access, credentials, and permissions for SQL databases across environments.
- Monitor and optimise Azure-hosted SQL (CPU, disk, performance).
- Support VM provisioning and infrastructure needs.
- Tooling & Continuous Improvement
- Manage GOAT / PEAR toolpack rollouts and raise issues where improvements or fixes are required.
- Identify operational gaps and contribute to platform stability and reliability improvements.
- Support ad-hoc DevOps work raised by the wider engineering organisation.
What you'll bring
- Strong experience supporting Kubernetes in production environments.
- Hands-on experience with Grafana, Lens, and alerting systems.
- Solid understanding of CI/CD pipelines, particularly GitLab.
- Experience with Azure infrastructure, including Azure-hosted SQL and SQL.
- Confident troubleshooting certificates, databases, pipelines, and system startup issues.
- Comfortable working across regions and time zones with distributed teams.
- Strong problem-solving and incident management mindset, working closely with the development team.
What you'll get
On top of a competitive salary, we also offer an excellent benefits package:
- SOS pays 8% of your qualifying salary into your pension.
- Private health insurance, including optical and dental.
- Life insurance cover.
- Employee Assistance Program.
- PerkBox membership.
- 25 days holiday (plus 8 bank holidays).
- Free light lunch and snacks.
Closing date: Friday, 13th January. We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to apply as soon as possible.
It’s fine to use AI to help with your application - just keep it genuine and make sure it reflects you. A real person will read your CV and chat with you if you’re invited to interview - we want to get to know the real you, not just ChatGPT!
DevOps Platform / Support Engineer employer: LEAP Legal Software Pty
Contact Detail:
LEAP Legal Software Pty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DevOps Platform / Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at SOS or in the legal tech space on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your Kubernetes and CI/CD knowledge. We want to see how you tackle real-world problems, so think of examples from your past experiences that showcase your skills.
✨Tip Number 3
Show us your passion for legal tech! During interviews, share why you’re excited about working with platforms that enhance efficiency in law firms. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace DevOps Platform / Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the DevOps / Platform Support Engineer role. Highlight your hands-on experience with Kubernetes, Grafana, and CI/CD pipelines to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about legal tech and how your background makes you a great fit for our team. Be genuine and let your personality shine through!
Showcase Problem-Solving Skills: In your application, share specific examples of how you've tackled challenges in previous roles. We love seeing a strong problem-solving mindset, especially when it comes to incident management and troubleshooting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at LEAP Legal Software Pty
✨Know Your Tech Inside Out
Make sure you brush up on your Kubernetes knowledge and be ready to discuss your hands-on experience with Grafana and CI/CD pipelines. Be prepared to share specific examples of how you've tackled issues in production environments.
✨Showcase Your Problem-Solving Skills
During the interview, highlight your approach to troubleshooting. Discuss a time when you diagnosed a complex issue, what steps you took, and how you resolved it. This will demonstrate your incident management mindset and ability to work under pressure.
✨Understand the Company Culture
Familiarise yourself with SOS's mission and values. Show enthusiasm for their customer-focused approach and how you can contribute to their goal of advancing legal technology. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Prepare Questions for Them
Have a few thoughtful questions ready about the team dynamics, ongoing projects, or future developments in their platform. This not only shows your interest but also helps you gauge if the company is the right fit for you.
