At a Glance
- Tasks: Solve complex problems and design innovative solutions for clients in the legal sector.
- Company: Join a leading legal tech company dedicated to excellence and client satisfaction.
- Benefits: Competitive salary, pension contributions, private medical insurance, and 25 days annual leave.
- Other info: Hybrid working model with opportunities for professional growth and development.
- Why this job: Make a meaningful impact while working with cutting-edge technology and passionate professionals.
- Qualifications: Experience in technical support or consultancy, with a focus on client-facing solutions.
The predicted salary is between 40000 - 50000 £ per year.
About SOS
As part of the LEAP group, our dedication to excellence and customer-focused approach has made us a trusted partner for legal professionals nationwide. Working alongside our team of passionate and driven individuals provides you with the opportunity to grow, develop, and make a meaningful impact in the legal sector. At SOS, our passion for advancing legal technology has made us a leading provider of legal software solutions. With decades of experience, we deliver innovative, reliable, and user-friendly software that enhances efficiency and ensures compliance, ultimately helping law firms streamline their operations. Our Practice Management software is widely recognised across the profession, and our customisable solutions empower firms to work in the way that best suits their needs.
The role
We are looking for a technically strong, client-focused professional to join our Client Services team in a role that blends 2nd line technical expertise with client-facing consultancy. This opportunity is ideal for someone who enjoys solving complex problems but also wants to work more closely with clients, shaping solutions that genuinely improve how they operate. You’ll act as a senior escalation point for technical issues, while also working directly with clients to design, configure, and evolve solutions across our platform, from front-end customisation through to integrations and workflow optimisation. You will also play a role in exploring and embedding emerging technologies, including AI-enabled capabilities, to enhance client outcomes, improve service delivery, and drive innovation.
Working Pattern & Location
09:00 – 17:30 Monday to Friday, Bath Office. Hybrid working pattern, 2 days office, and 3 days home working. Reports to Head of Consultancy.
What you'll do
- Client Solutions & Delivery
- Work with clients to understand requirements and translate them into practical, scalable solutions
- Configure workflows, front-end features, reports, and third-party integrations
- Help clients maximise value from the platform through continuous improvement and optimisation
- Define best practice approaches, reusable solution patterns, and delivery documentation
- Use the SOS Script Designer Toolkit to design, adapt, test, and improve scripted workflows
- Translate legal workflow requirements into efficient scripted processes that reflect how each firm works
- Provide scripting guidance, troubleshooting, consultancy, and full scripting services where required
- 2nd Line Technical Support
- Act as a senior escalation point for complex workflow, configuration, data, and integration issues
- Own technical issues end-to-end, ensuring clear communication and high-quality resolution
- Work with Development teams on defects, enhancements, and root cause analysis
- Innovation & Continuous Improvement
- Identify ways to make service delivery more efficient, scalable, and consistent
- Contribute to tooling, accelerators, frameworks, and reusable delivery assets
- Stay current with legal technology and modern software practices
- Client Enablement & Knowledge Sharing
- Deliver client-focused webinars, workshops, and training sessions
- Create clear documentation, knowledge base content, and practical examples
- Share knowledge internally and help strengthen the team’s technical capability
What you'll bring
- Experience & Background
- Experience in 2nd line support, technical services, or systems consultancy
- Background in legal software, professional services, or complex business systems would be advantageous
- Proven ability to deliver client-facing technical solutions
- Experience with workflow automation, scripting, templates, or process-driven solutions
- Ability to translate business and legal processes into structured system workflows
- Confident managing complex issues in high-pressure environments
- Desirable Experience
- Interest or experience in AI, automation, or emerging technologies
- Experience with legal or case management systems
- Knowledge of SOS Script Designer Toolkit, legal workflow automation, or case management scripting
- Exposure to enterprise or on-premise software environments
- Technical Skills
- Essential: understanding of software development concepts
- Essential: familiarity with issue tracking, version control, and release processes
- Desirable: SQL, APIs, integrations, JSON, or Python
- Desirable: workflow scripting, process mapping, template configuration, and structured testing
What you'll get
Alongside a competitive salary, we offer a comprehensive benefits package, including:
- SOS pays 8% of your qualifying salary into your pension
- Private medical insurance, including dental and optical cover
- Life Insurance cover
- Employee Assistance Programme (EAP)
- PerkBox membership and employee perks
- 25 days annual leave, plus bank holidays
- Complimentary light lunches and office snacks
More you should know
Discover SOS, meet our team, and discover more SOS opportunities.
Technical Solutions Consultant in Bath employer: LEAP Legal Software Pty
At SOS, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Technical Solutions Consultant in our Bath office, you will benefit from a hybrid working model, competitive salary, and a comprehensive benefits package, including private medical insurance and generous annual leave. Join us to make a meaningful impact in the legal sector while enjoying opportunities for professional growth and development in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Solutions Consultant in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal tech space and let them know you're on the hunt for a Technical Solutions Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've solved complex problems in previous roles. Tailor your stories to highlight your technical expertise and client-focused approach.
✨Tip Number 3
Don’t forget to research the company! Familiarise yourself with SOS's products and services, especially their Practice Management software. This will help you ask insightful questions during interviews and demonstrate your genuine interest in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and really want to be part of the SOS team. Let’s make it happen!
We think you need these skills to ace Technical Solutions Consultant in Bath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Solutions Consultant role. Highlight your experience in 2nd line support and any relevant legal software knowledge to show us you’re the perfect fit!
Showcase Your Problem-Solving Skills:We love candidates who can tackle complex issues! Use examples from your past experiences to demonstrate how you've successfully resolved technical challenges, especially in client-facing situations.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that align with our needs.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with SOS.
How to prepare for a job interview at LEAP Legal Software Pty
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around legal software and workflow automation. Be ready to discuss how you've solved complex problems in the past and how you can apply that experience to the role.
✨Understand Client Needs
Familiarise yourself with the types of clients SOS serves and their specific needs. Think about how you can translate those needs into practical solutions and be prepared to share examples of how you've done this before.
✨Showcase Your Communication Skills
As a Technical Solutions Consultant, you'll need to communicate effectively with clients. Practice explaining complex technical concepts in simple terms, and be ready to demonstrate your ability to manage client expectations and deliver high-quality resolutions.
✨Stay Current with Trends
Keep an eye on emerging technologies, especially AI and automation, as they relate to the legal sector. Be prepared to discuss how these innovations can enhance service delivery and improve client outcomes during your interview.
