At a Glance
- Tasks: Provide tech support, troubleshoot issues, and assist with onboarding in a dynamic environment.
- Company: Join LEAP, a leading LegalTech company transforming how lawyers work.
- Benefits: Enjoy private health insurance, gym contributions, and generous annual leave.
- Other info: Friendly culture with regular socials and opportunities for career progression.
- Why this job: Be part of a team that makes a real difference in legal productivity.
- Qualifications: 1 year of IT experience or apprenticeship; eagerness to learn and grow.
The predicted salary is between 33750 - 41250 £ per year.
Location: London, Battersea (Hybrid) | Permanent | Full-Time
About LEAP
LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms. Our mission is simple: to help lawyers who help people. Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium-sized law firms worldwide.
The Opportunity
Technology powers our growth, and our Information Systems teams play a vital role in helping our business move forward. They keep our systems running smoothly, support our people and find new ways to improve how we work. From providing reliable, up-to-date technology to using data to solve business problems and digitising everyday processes, our specialists make a practical difference across the business. Their work helps our people deliver a better service to our clients. If you enjoy solving problems, improving how people work and putting technology to practical use, join our Information Systems team and help us deliver better outcomes for our business and our clients.
What you'll do:
- Respond to incoming support requests via tickets, email, messaging, and walk-ins, delivering timely and high-quality assistance.
- Escalate issues to appropriate team members when necessary.
- Manage staff onboarding and offboarding, including new joiners, leavers, and regional transfers.
- Install, upgrade, and replace daily-use hardware such as monitors, laptops, mobile devices, peripherals, and AV equipment.
- Provide guidance to staff on the use of cloud-based applications including Zoom, Slack, Teams, OneDrive, SharePoint, and Monday.com.
- Troubleshoot software and hardware issues across Windows, macOS, iOS, and Android platforms.
- Perform Azure AD and Active Directory administration tasks, such as password resets, email alias creation, mailbox access provisioning, group assignments, and MFA resets.
- Maintain server rooms and network cabinets to ensure optimal functionality and organization.
- Conduct periodic visits to other office locations (Bath, Cardiff, Manchester, Edinburgh, Glasgow, Dublin, Leeds, and Krakow) to support smooth daily operations.
- Securely erase data from devices and prepare them for safe and compliant disposal.
What you'll bring:
- At least 1 year of relevant IT experience or completion of an IT apprenticeship.
- Basic understanding of Azure Active Directory and Active Directory.
- Familiarity with troubleshooting across multiple platforms, including Windows, macOS, iOS, and Android.
- Solid knowledge of computer hardware, with the ability to perform basic maintenance tasks such as upgrading/replacing RAM, storage, and screens.
- Foundational networking knowledge.
- Basic understanding of AV systems used in meeting rooms.
- Full UK driving licence (own vehicle preferred).
- Eagerness to learn and continuously develop your skillset.
- A strong commitment to delivering outstanding customer service.
- Genuine enthusiasm for technology and its evolution.
- Excellent attention to detail, especially in ticketing and documentation.
What you'll get:
- Career & Growth: Generous professional development fund, support for training, learning, and career progression.
- Health & Wellbeing: Private health insurance (including dental and optical), £80 monthly gym contribution, Employee Assistance Programme, Life insurance cover.
- Financial Benefits: 8% employer pension contribution, PerkBox membership with discounts and rewards, Cycle to Work scheme, Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence.
- Time off: 25 days annual leave + 8 bank holidays, Enhanced parental leave, One paid volunteer day each year for a charity of your choice.
- Work environment: Friendly, supportive, and driven culture, Free healthy breakfast, light lunch, and snacks, Regular socials.
Closing Date: Friday, 27th November 2026. We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.
Junior IT Service Desk Engineer in London employer: LEAP Legal Software, Inc.
LEAP Legal Software, Inc. is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of Battersea, London. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and encourage innovative thinking in the fast-paced LegalTech industry. Our hybrid working model promotes a healthy work-life balance, making it an ideal environment for passionate marketers looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Service Desk Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what LEAP Legal Software, Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges LEAP Legal Software, Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at LEAP Legal Software, Inc.!
✨Direct Apply to LEAP Legal Software, Inc.
Let's not forget to apply directly through the LEAP Legal Software, Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior IT Service Desk Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at LEAP Legal Software, Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at LEAP Legal Software, Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at LEAP Legal Software, Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
