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- Tasks: Keep websites running smoothly and support the team with tech issues.
- Company: LEAP, a purpose-driven design agency in Cornwall focused on creative change.
- Benefits: Salary £25,000-27,000, hybrid working, ethical pension, and personal development opportunities.
- Why this job: Join meaningful projects that make a real impact on people and the planet.
- Qualifications: Experience with Git, web security, and a proactive attitude towards problem-solving.
- Other info: Inclusive workplace with a focus on growth and diverse backgrounds.
The predicted salary is between 21500 - 23500 £ per year.
LEAP is a design and impact agency igniting the creative change our planet needs. Based on the estuary in Truro, Cornwall, we work with organisations that are trying to make things better – for people, places and the planet. The first B Corp design agency in Europe, certified since 2015 and planet-centred from day one. Our projects range from brand strategy and design to campaigns and digital tools, often around climate, nature and social equity. We’re thoughtful about how we work, and who we work with. Our clients are based across the UK and beyond. Some are startups. Others are well established. What they have in common is a sense of purpose beyond profit and a willingness to do things differently.
In addition to our creative and strategy services we also offer digital low carbon, and sustainable web optimisation and eco hosting, mostly to B2B clients.
Who we’re after: We’re looking for someone practical, patient and tech-minded to join LEAP as our new Website & tech support. It’s a full-time, permanent role (Hybrid) for someone who’s comfortable keeping websites running smoothly and helping the team solve everyday tech niggles as they crop up. You’ll lead on our website maintenance and care packages – making sure client sites are healthy, secure and performing well. You’ll also support the wider digital team across WordPress builds, hosting, performance and launches, and be the go-to person for day-to-day studio IT support. If you like variety in your day and you’re keen to grow your skills in a creative, purpose-led environment, this could be a great fit.
Keeping websites healthy:
- Updating PHP, WordPress core, themes and plugins
- Monitoring site performance, security and uptime
- Making small design tweaks and layout adjustments
- Troubleshooting bugs and compatibility issues
- Running security checks and applying patches
- Optimising website speed and performance
- Managing hosting setups and domain registrations
- Setting up staging sites and managing backups
Supporting new builds and launches:
- Working with lead developers from briefing to launch
- Setting up hosting environments for new projects
- Managing Git repositories and version control
- Handling DNS updates and SSL certificates
- Helping test sites and prep for go-live
- Coordinating smooth handovers from external developers
Helping the studio run smoothly:
- First-line IT support for the team (Mac and Windows)
- Helping with software installs, logins and general troubleshooting
- Keeping equipment and access sorted for new and existing team members
- Supporting data security and good digital housekeeping
What we’re looking for:
- A good grasp of Git and repository tools like Bitbucket, GitHub or GitLab
- Hosting accounts, server environments and FTP/SFTP
- DNS, SSL certificates and general web security best practice
And someone who’s:
- Patient, approachable and good with people
- Proactive about spotting issues before they become problems
- Comfortable learning new tools and tech
- Calm when things get a bit frantic (launch days happen)
- Happy working across different tasks and switching between them
What you’ll get:
- A supportive place to grow your skills and confidence
- The chance to be part of meaningful, mission-led projects local to global
- A creative studio environment in central Truro, away days and team socials
- Salary £25,000-27,000 (dependent on experience)
- Benefits like; Ethical pension, hybrid working, and cycle-to-work scheme
- Access to training and personal development opportunities
We offer a range of family-friendly, inclusive employment policies, staff engagement forums, and services to support team members from different backgrounds.
Sounds like you? To apply, please send the following to info@leap.eco:
- Digital Portfolio or examples of work – professional, personal, student/spec work is all good
- Short traditional CV
- Cover letter telling us a bit more about you and why you think you would be a good fit (one page max and No AI please)
Leap is committed to creating and fostering a diverse and inclusive community – a place where we can all be ourselves and succeed on merit. This role does not necessarily require a university degree, we embrace and value other forms of experience as well.
Web Support Specialist in Truro employer: Leap | B Corp Design & Impact Agency
Contact Detail:
Leap | B Corp Design & Impact Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Web Support Specialist in Truro
✨Tip Number 1
Get your tech game on point! Familiarise yourself with the tools and platforms mentioned in the job description, like Git and WordPress. The more you know, the more confident you'll feel when chatting with the team during interviews.
✨Tip Number 2
Show off your problem-solving skills! Think of examples where you've tackled tech issues or improved website performance. This will demonstrate your proactive nature and ability to handle the day-to-day challenges they face.
✨Tip Number 3
Be ready to chat about your passion for purpose-driven work. LEAP is all about making a positive impact, so share why you're excited about working in a creative environment that values sustainability and social equity.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of our community from the get-go!
We think you need these skills to ace Web Support Specialist in Truro
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your tech skills in your CV and cover letter. We want to see how you can keep websites running smoothly and tackle those everyday tech niggles!
Be Personal and Authentic: In your cover letter, tell us about yourself and why you’re excited about this role. We love a personal touch, so let your personality shine through!
Keep It Concise: Remember, your cover letter should be one page max. Get straight to the point and make every word count. We appreciate clarity and brevity!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands!
How to prepare for a job interview at Leap | B Corp Design & Impact Agency
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Git, WordPress, and web security best practices. Be ready to discuss how you've used these tools in past projects or experiences, as this will show your practical understanding and readiness for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled tech issues in the past. Whether it was troubleshooting a bug or optimising website performance, having specific stories to share will demonstrate your proactive approach and calmness under pressure.
✨Emphasise Your People Skills
Since the role involves first-line IT support, be ready to talk about your experience working with teams. Highlight your patience and approachability, and maybe even share a time when you helped a colleague solve a tech problem.
✨Align with Their Mission
LEAP is all about making a positive impact, so do your homework on their projects and values. Be prepared to discuss why you're passionate about working in a purpose-led environment and how you can contribute to their mission of creative change.
