At a Glance
- Tasks: Own enterprise accounts, driving onboarding, adoption, and expansion.
- Company: Join Doodle, a forward-thinking company with a focus on trust and respect.
- Benefits: Competitive pay, flexible hybrid work, 25 vacation days, and wellness perks.
- Other info: Embrace a culture of learning with training days and a learning stipend.
- Why this job: Make a real impact by building strong customer relationships and driving value.
- Qualifications: 3-5 years in value-led sales or account management, with strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Customer Value Consultant – London (Hybrid)
We are looking for a commercially driven, proactive Customer Value Consultant to own a portfolio of Enterprise accounts and be directly accountable for onboarding, adoption, expansion, and renewal.
This is not a reactive, support‑led role.
You will work closely with Sales to drive revenue and build durable customer relationships.
- What You’ll Do (Responsibilities)
- Build the business case, run pre‑sale value discovery with enterprise prospects, and quantify upside for the prospect’s units.
- Set baseline and target metrics, defining the outcome and measurement.
- Lead structured onboarding for new enterprise customers, delivering value beyond feature activation.
- Build trusted, multi‑threaded relationships with key stakeholders and map the account.
- Run value reviews at 3 and 6 months into the onboarding journey, testing if the value agreed is being realized.
- After the 6‑month review, drive proactive, usage‑triggered outreach based on account usage, rather than a fixed cadence.
- Identify and qualify expansion opportunities, build the expansion business case, and discover new use cases in partnership with Account Executives.
This role does not own renewals or reactive support; those sit with the Support functions.
- Ideal Candidate (What You Bring)
- 3–5 years in a value‑led sales, value consulting, account management, or commercial Customer Success role within B2B Saa S, or a management‑consulting background moving into Saa S.
- Track record of building quantified, customer‑specific business cases tied to measurable outcomes.
- Experience navigating multi‑stakeholder enterprise accounts, engaging economic buyers and building champions.
- Comfortable working alongside Account Executives in a coordinated land‑and‑expand motion.
- Proactive by default – act on value and risk signals before customers raise them.
- Highly data‑driven – use adoption data, health scores, and usage signals to prioritize time.
- Excellent communication skills in English (German a strong plus).
- Curiosity about AI‑assisted workflows and automation tools is a plus.
Compensation & Financial Well‑being
- Competitive Pay – fair for top talent.
- Pension Plan – set yourself up for the future.
- Flexible & Hybrid Culture
- Hybrid Work – work where you're most productive.
- 25 Vacation Days – time to rest and recharge.
- Learning & Career Growth
- Training/Conference Days – invest in yourself.
- Learning Stipend – cover courses, certifications, and more.
- Well‑being & Home Office Setup
- Well‑being & Home Office Budget – fitness, therapy, or dream desk setup.
- Headspace Membership – guided meditation & mindfulness tools.
- Company Lunches & Team Events – stay connected, even remotely.
- Family & Inclusive Benefits
- Parental Leave & Support – paid leave for all caregivers.
- Extra Perks
- Doodle Premium – free for you, your family, and friends.
- Top‑Notch Equipment – Mac Book, keyboard, trackpad.
At Doodle, we’re committed to providing an environment of mutual trust and respect, where equal employment opportunities (EEO) are available to all applicants and teammates without regard to age, race, color, disability, religion, gender, and sexual orientation.
Diversity and inclusion are of utmost importance to us.
IMPORTANT NOTICE
you must be based in London and have the right to work in the UK. We cannot sponsor visas or support relocation for this position.
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Customer Value Consultant in London employer: Leap Ahead
Doodle is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Growth Analytics Engineer to thrive. With a commitment to employee growth, Doodle offers opportunities to work on impactful projects in a hybrid environment across vibrant cities like Berlin and London, while promoting diversity and inclusion within its teams. Employees benefit from a supportive atmosphere that values their contributions and encourages professional development, ensuring a rewarding career path in the fast-evolving SaaS landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Value Consultant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leap Ahead. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leap Ahead before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Value Consultant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leap Ahead:Your cover letter is your chance to shine! Tell us why you want to work at Leap Ahead specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leap Ahead!
How to prepare for a job interview at Leap Ahead
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
