Customer Value Consultant

Customer Value Consultant – London (Hybrid)

We are looking for a commercially driven, proactive Customer Value Consultant to own a portfolio of Enterprise accounts and be directly accountable for onboarding, adoption, expansion, and renewal.

This is not a reactive, support‑led role.

You will work closely with Sales to drive revenue and build durable customer relationships.

• What You’ll Do (Responsibilities)
• Build the business case, run pre‑sale value discovery with enterprise prospects, and quantify upside for the prospect’s units.
• Set baseline and target metrics, defining the outcome and measurement.
• Lead structured onboarding for new enterprise customers, delivering value beyond feature activation.
• Build trusted, multi‑threaded relationships with key stakeholders and map the account.
• Run value reviews at 3 and 6 months into the onboarding journey, testing if the value agreed is being realized.
• After the 6‑month review, drive proactive, usage‑triggered outreach based on account usage, rather than a fixed cadence.
• Identify and qualify expansion opportunities, build the expansion business case, and discover new use cases in partnership with Account Executives.

This role does not own renewals or reactive support; those sit with the Support functions.

• Ideal Candidate (What You Bring)
• 3–5 years in a value‑led sales, value consulting, account management, or commercial Customer Success role within B2B Saa S, or a management‑consulting background moving into Saa S.
• Track record of building quantified, customer‑specific business cases tied to measurable outcomes.
• Experience navigating multi‑stakeholder enterprise accounts, engaging economic buyers and building champions.
• Comfortable working alongside Account Executives in a coordinated land‑and‑expand motion.
• Proactive by default – act on value and risk signals before customers raise them.
• Highly data‑driven – use adoption data, health scores, and usage signals to prioritize time.
• Excellent communication skills in English (German a strong plus).
• Curiosity about AI‑assisted workflows and automation tools is a plus.

Compensation & Financial Well‑being

• Competitive Pay – fair for top talent.
• Pension Plan – set yourself up for the future.
• Flexible & Hybrid Culture
• Hybrid Work – work where you're most productive.
• 25 Vacation Days – time to rest and recharge.
• Learning & Career Growth
• Training/Conference Days – invest in yourself.
• Learning Stipend – cover courses, certifications, and more.
• Well‑being & Home Office Setup
• Well‑being & Home Office Budget – fitness, therapy, or dream desk setup.
• Headspace Membership – guided meditation & mindfulness tools.
• Company Lunches & Team Events – stay connected, even remotely.
• Family & Inclusive Benefits
• Parental Leave & Support – paid leave for all caregivers.
• Extra Perks
• Doodle Premium – free for you, your family, and friends.
• Top‑Notch Equipment – Mac Book, keyboard, trackpad.

At Doodle, we’re committed to providing an environment of mutual trust and respect, where equal employment opportunities (EEO) are available to all applicants and teammates without regard to age, race, color, disability, religion, gender, and sexual orientation.

Diversity and inclusion are of utmost importance to us.

IMPORTANT NOTICE

you must be based in London and have the right to work in the UK. We cannot sponsor visas or support relocation for this position.

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