At a Glance
- Tasks: Manage publisher accounts, troubleshoot issues, and optimise performance on the PubMatic platform.
- Company: Join a leading ad tech company with a focus on innovation and client success.
- Benefits: Competitive salary, hybrid working, private medical insurance, and generous leave policies.
- Other info: Enjoy a dynamic work environment with opportunities for professional growth and collaboration.
- Why this job: Make a real impact in digital advertising while growing your expertise in CTV and ad tech.
- Qualifications: Experience in CTV/OTT, strong Excel skills, and clear communication abilities.
The predicted salary is between 76000 - 86000 £ per year.
Join a high-impact CTV team where you'll solve real client challenges, grow your ad tech expertise, and help shape how leading publishers succeed on PubMatic's platform.
About the role
This is a 12 month fixed-term contract maternity cover opportunity for someone who wants broad exposure across CTV, publisher success, technical troubleshooting, and commercial account support. As Customer Success Operations Manager, you'll play a key role in helping publisher clients get the most from PubMatic's platform. You'll manage integrations, support day-to-day account needs, troubleshoot issues, and identify opportunities to improve performance and yield. It's a role with variety and visibility. You'll work closely with teams across sales, product, engineering, and marketing, giving you the chance to build deep ad tech knowledge while making a direct impact on client outcomes. If you enjoy combining technical thinking, client partnership, and operational ownership, this is a strong opportunity to grow your experience in one of the most exciting areas of digital advertising.
What you'll do
- Manage publisher account setup and support Tier 1 CTV accounts on the PubMatic platform
- Deliver technical integrations on time and provide a high standard of support throughout implementation
- Resolve publisher queries within SLA, including troubleshooting issues across support channels
- Proactively monitor and optimise account performance to help improve yield
- Partner with sales, marketing, product management, and engineering on tailored implementation plans
- Maintain accurate updates across internal systems including Salesforce and JIRA
- Respond to escalations relating to integrations, discrepancies, and brand safety matters
- Generate and interpret reporting to provide useful, actionable insight to clients
- Build strong client relationships and identify opportunities to deepen account value
- Manage a book of business against assigned revenue targets
What you'll bring
- Proven experience in CTV/OTT and a solid understanding of video streaming environments
- Good knowledge of ad tech, with exposure to Header Bidding, OpenRTB, RTB/PMP, and ad networks
- Experience working with SSPs; knowledge of Prebid wrappers and ad formats is a plus
- The ability to balance onboarding, client support, and optimisation work effectively
- Strong Excel skills and confidence working with performance data to identify trends and root causes
- Clear communication skills and the ability to explain technical concepts in a simple way
- Experience with ad servers such as GAM, SpringServe, Publica, or FreeWheel is a plus
- Exposure to HTML, JavaScript, web applications, or web forms is helpful
- Familiarity with tools such as Fiddler, Charles, or browser console tools is a plus
At PubMatic, we value diverse perspectives, collaborative thinking and people who are excited to build what's next.
Additional Information
Compensation Disclosure: In line with applicable EU pay transparency legislation, the range below reflects PubMatic's good-faith estimate of the total compensation for this role in the relevant market. Final offers are determined using objective, non-discriminatory criteria such as experience, skills, and location. Most new hires are positioned within the mid-range, with opportunity to progress over time based on performance and impact. Total Compensation Range (OTE) £76,000 – £86,000
Hybrid Working: Employees operate on a hybrid schedule of three days in the office and two days working remotely.
Benefits & Employee Experience: We offer a comprehensive benefits package designed to support your health, growth and wellbeing, including private medical insurance, six weeks fully paid sick leave, 25 days annual leave plus public holidays. You'll also benefit from ongoing training and structured recognition programmes, catered lunches, regular social events, a MacBook or PC, and a mobile phone allowance.
Senior Customer Success Operations Manager - AdTech - (12-Month FTC) in London employer: LeanScale, Inc.
LeanScale, Inc. provides a collaborative work environment that encourages professional growth and engagement in impactful projects. Employees have the opportunity to work closely with leadership and contribute to strategic initiatives across the EMEA region.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Operations Manager - AdTech - (12-Month FTC) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like LeanScale, Inc..
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like LeanScale, Inc.. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Senior Customer Success Operations Manager - AdTech - (12-Month FTC) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to LeanScale, Inc..
How to prepare for a job interview at LeanScale, Inc.
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in LeanScale, Inc.'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services LeanScale, Inc. offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
