- We’re hiring a Customer Technical Support Specialist on a fixed-term contract to cover a maternity leave, with the potential to extend based on business needs
- You’ll deliver exceptional support to our global customers, resolving technical and non-technical issues with speed, accuracy, and care
- Contract: Fixed-term (maternity cover), approximately 10–12 months, with potential to extend
- Hours: Monday–Friday, 9am–6pm
- Serve as a first point of contact for customers and partners, resolving technical and non-technical issues by phone, email, and occasional on-site visits
- Troubleshoot complex hardware, software, and connectivity issues by isolating the problem, researching solutions, and collaborating with the team, escalating where needed and following through to resolution
- Document issues and resolutions clearly in our ticketing system (Zendesk)
- Support partners using our hardware/software solution in line with service agreements
- Manage replacement orders, including coordinating occasional shipments from our London office to client sites
- Own our small UK inventory, keeping stock levels organised, accurate, and ready to meet customer needs
- Support QA review of new software releases, helping ensure updates work as expected before they reach customers
- Contribute to our Help Centre by writing new articles and keeping existing content up to date
Benefits
- Flexible work environment
- Hybrid working
- 25 days paid holidays
- Volunteer time off
- Purpose-driven work
- Office perks
Strong diagnostic skills and a resourceful, proactive approach to solving problemsClear, confident written and verbal communication, including explaining technical issues to non-technical usersA warm, professional manner that puts customers at ease, even when things go wrongAbility to get up to speed quickly and work independently in a fast-moving environment1–3 years in a technical, customer-facing support roleExperience supporting computer networking (Wi-Fi, connectivity troubleshooting)Familiarity with Zendesk or similar support platformsFamiliarity with Salesforce CRMExperience supporting hardware in customer environments
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Customer Technical Support Specialist (Maternity Cover, 10 to 12 Months) employer: Leanpath
Leanpath is an exceptional employer, dedicated to building a sustainable future by tackling the pressing issue of global food waste. Our vibrant office in Camden Market fosters a collaborative and inclusive work culture, offering unique benefits such as flexible working arrangements, wellness classes, and generous holiday allowances. Join our passionate team of diverse professionals who are committed to making a meaningful impact while enjoying a supportive environment that prioritises personal and professional growth.
