At a Glance
- Tasks: Lead and support 27 pubs, driving sales and guest satisfaction.
- Company: Join Marston's, the UK's number 1 pub company with a family-oriented culture.
- Benefits: Enjoy a competitive salary, generous car allowance, and private healthcare.
- Other info: Flexible work-life balance with opportunities for personal and professional growth.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in multi-site management and a passion for people and pubs.
The predicted salary is between 48000 - 72000 £ per year.
We are looking for a passionate, people focused, and guest obsessed Area Operations Manager to join our team here at Marston's and help us achieve our ambition to be the UK's number 1 pub company. Supporting our Self-Employed Partners to maximise their pub business opportunities, you will have an area of 27 pubs, comprised of Partnership agreements. This role reports into a Regional Operations Manager, sitting within our South Division.
Along with a competitive salary, a generous car allowance and 25 days holiday, other benefits include private healthcare (for you and your family), Marston's Rewards offering discounts across a range of retailers, your own discount card for our fantastic Marston's pubs, a Save as you earn share scheme, as well as an uncapped operations bonus scheme aligned to your individual and regional performance.
Have you got what it takes? You will have full P&L responsibility with a focus on driving sales, being guest obsessed, and delivering on key KPIs - both financial and people focused. You’ll be passionate about developing and growing your patch of Self-Employed Pub Partners - enabling everyone to reach their full potential and drive sales through their businesses. A real team player.
You’ll have a well-honed commercial edge, an eye for maximising every profit opportunity and desire to see your team prosper from these skills. You look to add value in every meeting, managing your time well and maximising opportunities. You know how to demonstrate pace and urgency, and network when it comes to recruitment. Energy and a can do attitude is essential. You know how to deliver a great guest experience through a high level of service and standards. You have the ability to work cross functionally with departments such as Marketing, Finance, Recruitment, HR, and many more.
And if you love a project, we also have plenty of working groups for you to consider, to share your thoughts and to provide that stretch for wider development.
What you’ll bring to the table:
- You’ll have an enthusiasm for hospitality, service and experience in multi-site management.
- Passion for your people, pubs, and the industry.
- Demonstrate and implement a sales culture across your pub businesses.
- Deliver great standards and service across your drinks and food businesses.
- Track record of right first time recruitment success.
- Natural desire to nurture and shape your team.
- Recognise and reward successes with the ability to inspire, motivate, and challenge where needed.
- Have an enviable P&L with the ability and experience to maximise opportunities with astute commercial acumen.
- Above all else - a lover of our community pubs and the purpose they bring.
For us it's important you get a great work life balance, so living within close proximity of your area, and the ability to drive is key.
What you get from us:
- Employer funded Private Medical Insurance.
- Training and induction from our NITA award training team.
- Apprenticeship programmes - offering development at any stage of your career.
- Enhanced Maternity & Paternity leave.
- 30% off in Marston's pubs and Marston's Inns accommodation.
- Marston's Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts).
- Save as you earn scheme.
- Employee assistance programme, to support your well-being including confidential 24/7 helpline.
- Pension scheme with additional Life Assurance and Group Income Protection cover included.
- Health Screening Discounts.
- Long Service Awards.
- Buy and sell additional leave (only applicable to PSC roles currently).
- Gym Discounts.
- 24-hour GP helpline.
- Mortgage Advice and support.
- Healthcare Cash Plan.
Come as you are. Personality counts for more than anything else here. No judgement on where you’ve come from, or your story to date, just a need for the right attitude and an ambition that matches ours. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together.
Area Operations Manager - Partnership employer: Leanne Morrall Area (South West)
At Marston's, we pride ourselves on being a family-oriented employer that prioritises our people and their development. As an Area Operations Manager, you'll enjoy a competitive salary, generous benefits including private healthcare, and opportunities for personal growth through training and apprenticeship programmes. Our vibrant work culture fosters collaboration and innovation, ensuring you can thrive while making a meaningful impact in the community through our pubs.
Contact Details:
Leanne Morrall Area (South West) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Area Operations Manager - Partnership
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Leanne Morrall Area (South West). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Leanne Morrall Area (South West)
Don't be shy about reaching out to Leanne Morrall Area (South West) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Area Operations Manager - Partnership
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Leanne Morrall Area (South West) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Leanne Morrall Area (South West)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
