At a Glance
- Tasks: Lead delivery performance and drive partner success across major food platforms.
- Company: Join Lean Kitchen Network, a dynamic venture builder in the food industry.
- Benefits: Enjoy high autonomy, competitive salary, and the chance to work with top brands.
- Other info: Fast-paced environment with opportunities for innovation and career growth.
- Why this job: Make a real impact on growth while having fun in a passionate team.
- Qualifications: 5+ years in hospitality or operations, strong leadership and data skills required.
The predicted salary is between 60000 - 80000 £ per year.
Department: Operations
Reports to: Director of Operations
Location: Hybrid – London HQ
Contract: Full-time
About Lean Kitchen Network
Lean Kitchen Network is a venture builder creating and scaling some of the UK’s most commercially successful and culturally relevant food brands. We partner with companies like Heinz, PepsiCo, and Doritos to turn high-demand ideas into scalable, high-performing food concepts — operating across 300+ kitchens nationwide. We’re building a new kind of food platform, combining brand, data, and operations to unlock growth at scale.
The Role
This is a senior, high-impact role with ownership of delivery performance across our partner network. You’ll lead our Account Management function, own delivery revenue performance across platforms, and play a key role in shaping how Lean Kitchen scales. This is about more than managing performance — it’s about owning one of the biggest growth levers in the business, driving partner success, and building the systems that take us to the next level.
What You’ll Do:
- Own Delivery Performance (End-to-End)
- Own and drive delivery revenue performance across Uber Eats, Deliveroo, and Just Eat
- Identify and execute high-impact commercial levers (visibility, conversion, AOV, menu strategy, promotions)
- Consistently test, learn, and scale what works across the network
- Partner with Brand and Marketing to deliver campaigns that drive measurable growth.
- Drive Partner Success & Performance
- Engage directly with license partners to support, challenge, and improve performance
- Build strong relationships with operators, ensuring they feel supported and set up to succeed
- Hold partners accountable to brand and operational standards
- Use data to prioritise interventions and unlock growth across the network
- Optimise brand-partner fit, ensuring the right brands are in the right locations
- Lead & Develop a High-Performing Team
- Lead, inspire, and develop a team of Account Managers
- Set clear targets across GSV, operational KPIs, and partner performance
- Build a high-performance, high-accountability culture
- Coach and develop talent as the function scales
- Build Scalable Systems, Tools & Processes
- Develop SOPs, playbooks, and performance frameworks across 300+ sites
- Improve and standardise reporting, dashboards, and performance visibility
- Drive a data-led approach to decision making across operations.
- Implement and optimise tools such as CRM systems (e.g. HubSpot), reporting platforms (e.g. Looker Studio), and internal dashboards
- Identify opportunities to use automation and AI to improve efficiency, consistency, and scalability
- Continuously evolve systems and processes to support future growth
- Shape the Future of the Business
- Act as the Operations lead within LKN
- Feed partner and performance insights into product, brand, and growth decisions
- Contribute to how Lean Kitchen evolves its partner model and scales
- Bring ideas, challenge thinking, and operate as a senior leader within the business
What Success Looks Like (6–12 Months)
- Strong, sustained growth in delivery GSV across core brands
- Clear improvement in partner performance across the network
- A highly engaged, high-performing Account Management team
- Scalable systems, tools, and reporting embedded across operations
- Tangible impact on how the business drives performance and growth
What We're Looking For
- 5+ years in multi-site hospitality, franchising, delivery operations, or partner performance
- Proven ownership of commercial and/or operational KPIs
- Strong understanding of delivery platforms and how to win on them
- Experience leading and developing high-performing teams
- Highly commercial — understands which levers drive revenue
- Strong systems thinker with experience improving processes and scalability
- Comfortable using data, dashboards, and tools to drive decisions
- Experience with CRM/reporting tools (e.g. HubSpot, Looker Studio) is a plus
- Interest in automation, AI, and using technology to improve operations
- Strong stakeholder management and communication skills
- Comfortable operating in a fast-paced, high-accountability environment
Why Join Lean Kitchen Network?
- Own one of the most important growth levers in a fast-scaling business
- Work with leading brands and top operators across the UK
- Operate at real scale (300+ locations) with meaningful commercial impact
- High autonomy and real influence over how the business evolves
- Be part of a passionate, ambitious team — and have a lot of fun while doing it!
Senior Ops Lead - Account management, Delivery and Performance in Slough employer: Lean Kitchen Network
Lean Kitchen Network is an exceptional employer that offers a dynamic and innovative work environment in the heart of London. With a strong focus on employee growth, you will have the opportunity to lead high-performing teams and drive significant commercial impact while collaborating with renowned brands like Heinz and PepsiCo. Our hybrid work model promotes flexibility, and our culture encourages creativity and accountability, making it a rewarding place for those looking to make a meaningful contribution in the food industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Ops Lead - Account management, Delivery and Performance in Slough
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lean Kitchen Network. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lean Kitchen Network
Don't be shy about reaching out to Lean Kitchen Network directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Ops Lead - Account management, Delivery and Performance in Slough
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lean Kitchen Network and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lean Kitchen Network
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
